Posted May 11, 2026 18 views
Iinovon Shoeracks seeks a dedicated Customer Sales Representative with at least two years of experience to join our team. This role focuses on engaging with customers through various communication channels including calls, WhatsApp, and social media to provide accurate product information, address inquiries, and ensure a seamless sales process. The ideal candidate demonstrates strong communication and negotiation skills, a positive customer-focused mindset, and the ability to handle multiple customer interactions efficiently under pressure. This position does not involve managing a team but requires effective coordination with internal departments to enhance customer experience and satisfaction.
The Customer Sales Representative is responsible for managing the entire sales interaction with customers from initial contact to order confirmation and follow-up. This includes processing orders, resolving customer complaints professionally, and maintaining detailed records of all engagements. The role requires a problem-solving mindset, basic computer proficiency, and the ability to maintain a professional and courteous tone at all times. The representative works closely with delivery, sales, and warehouse teams to ensure timely and accurate order fulfillment, aiming to build long-term customer relationships and support company growth.
Responsibilities
- Handle customer inquiries via phone calls, WhatsApp, and social media channels promptly and professionally.
- Provide clear and accurate information regarding products, pricing, promotions, and ongoing offers.
- Address and resolve customer complaints and issues effectively to maintain customer satisfaction.
- Process and confirm customer orders accurately, ensuring that all sales data is recorded properly.
- Maintain detailed and organized records of all customer interactions and transactions for future reference.
- Coordinate closely with delivery, sales, and warehouse teams to ensure smooth operations and timely order fulfillment.
- Follow up with customers post-purchase to gather feedback and confirm order satisfaction.
- Utilize active listening and strong communication skills to identify customer needs and match them with suitable products.
- Apply effective sales negotiation techniques to close sales while aligning with customer expectations.
- Manage multiple customer inquiries simultaneously while maintaining a calm and positive attitude under pressure.
- Adhere to company policies and maintain a professional tone and behavior in every customer interaction.
- Contribute to improving customer experience by providing suggestions based on customer feedback and personal observations.
Skills
Iinovon Shoeracks
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