Quality Assurance Specialist

Immentia SMC-Private Ltd Verified

Islamabad , Pakistan

Posted Nov 06, 2019 208 views Report Job

PKR. 25,000 - 50,000/Month

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Job Description

·         Managing and Ensuring quality is maintained while dealing with clients on all mediums as per policies and procedures.

·         Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.

·         Determining, negotiating and agreeing on departmental quality procedures, standards and specifications set by company.

·         Assessing customer requirements and ensuring that these are met properly on all mediums (Calls, Chats & Tickets).

·         Ensuring customer service standards.

·         Act as a catalyst for departmental change and improvement in performance and quality.

·         Strictly monitor performance of department.

·         Determines telemarketing quality standards by studying inbound and outbound mediums, conducting test calls and chats to set a standard.

·         Ensure each agent measuring skills whether it is scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.

·         Provides feedback to agents by monitoring calls, chats and tickets.

·         Evaluates agents approaches by rating effectiveness of telemarketing service representatives; providing quality ratings; identifying training needs; developing training programs; conducting training.

·         Contributes to team effort by accomplishing related results as needed.

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
18 - 30 Years
Minimum Education:
Career Level:
Experienced Professional
2 Years - 4 Years (Candidates having experience in call centers will be preferred.)
Apply Before:
Dec 06, 2019
Posting Date:
Nov 06, 2019
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Immentia SMC-Private Ltd

Consultants · 51-100 employees - Islamabad