Posted May 26, 2026 120 views
Inai Glam Salon seeks a professional and friendly Salon Receptionist to serve as the welcoming face of our ladies salon located in Lahore (Shad Bagh). The ideal candidate possesses strong customer service skills, is organized, and maintains a presentable and professional appearance. With at least five years of relevant experience, you will manage client interactions including appointment scheduling, check-ins and check-outs, and payment processing. Your strong communication ability in Urdu and basic English, combined with proficiency in salon management software and social media handling, ensures smooth daily operations and an outstanding client experience.
You will perform essential front-desk activities such as managing booking schedules, operating the Point of Sale system for transactions, maintaining client databases, and promoting salon offers. By coordinating effectively with salon staff and responding to customer inquiries via calls, WhatsApp, and social media, you help drive customer satisfaction and retention. This full-time position requires weekend availability and excellent multitasking skills in a dynamic salon environment. While experience is preferred, fresh candidates with the right attitude and eagerness to learn are also encouraged to apply.
Responsibilities
- Greet and welcome all clients professionally and courteously to uphold a positive salon image.
- Manage appointment bookings and maintain an organized scheduling system to optimize daily operations.
- Handle incoming phone calls, WhatsApp messages, and customer inquiries promptly and effectively.
- Oversee client check-in and check-out processes ensuring smooth and timely service.
- Process cash and card payments accurately using the Point of Sale system and reconcile transaction records.
- Maintain and update client records, appointment diaries, and salon databases to ensure accurate information.
- Coordinate communication and work collaboratively with salon staff to meet client needs and improve service delivery.
- Promote salon services, special offers, and packages to encourage sales and customer engagement.
- Manage social media responses, including Instagram and WhatsApp bookings, to enhance client interaction and satisfaction.
- Ensure the reception and waiting areas are tidy and welcoming, reflecting the salons professional environment.
- Handle conflict resolution gracefully to maintain a positive atmosphere and address customer concerns.
- Perform basic inventory management related to reception area supplies and communicate needs to management.
- Use salon management software efficiently for appointment scheduling, customer data management, and reporting.
- Demonstrate a punctual, organized, and professional attitude to support the smooth running of salon operations.
- Support sales activities by identifying upselling opportunities and promoting related products or services.
- Adapt to weekend working hours in response to salon scheduling requirements.
Skills
Job Details
Inai Glam Salon
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