Customer Support Representative

Info Call Solutions Unverified

Karachi , Pakistan

Posted Jun 13, 2019 474 views

PKR. 30,000 - 40,000/Month

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Job Description

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Work with customer service manager to ensure proper customer service is being delivered
  • Resolve customer complaints via phone, email, mail or other mediums

Requirements:

  • Fluent English communication skills
  • Proven customer support experience in any international contact center or campaign
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Job Details

Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Department:
Customer Care
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
2 Years
Apply Before:
Jul 13, 2019
Posting Date:
Jun 13, 2019
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Info Call Solutions

Information Technology · 11-50 employees - Karachi

Software House, Information Technology. We are one of the largest software providers in the UK.

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