Posted Nov 01, 2017
The Support Engineer is responsible for providing high-quality technical support for the InfoTech Capital Market Division.
Provide prompt and accurate feedback to customers. Ensure timely application deployments.Ensure all issues are properly logged.
Candidate is require to deliver effective technical customer support to our rapidly growing customer base, delivering solution to both technical and non-technical end users while also supporting a wide range of technologies. Support Engineers may be required to be on-call on a rotating basis.
Additional Skills
1. Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary
2. Work with IT and QA teams to deploy and troubleshoot the system applications
3. Analyze and troubleshoot deployment issues in a timely manner.
4. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
5. Resolving escalated customer complaints without the need for team lead intervention
6. Documenting troubleshooting and problem resolution steps
7. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
8. Participation in providing training to customers as required
9. Work in a team and communicate effectively
Skills
Job Details
InfoTech Pvt Ltd
Established in 1995, InfoTech is now a leading, and the fastest growing IT Knowledge Integration company. With deep business process knowledge, highly skilled resources and collaborative working culture we are committed to delivering Performance-centric Technology Solutions to our customer and help them become high-performance businesses. Our strong alliances with industry leaders like IBM, Oracle, Cisco, Computer Associates (CA), SAP, McAfee, and others, provide us distinct advantages to remain a dependable and trusted technology partner for our customers. Our consistent growth is due to the high level of importance given and investments made in developing Human Capital and creating a knowledge based leadership culture. Now that the company is a global provider, growth is critical. We invite talented, challenge seeking, growth-savvy men and women to join, and grow with us.
What is your Competitive Advantage?
Similar Job Titles
Associate IT Business / System Analyst
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Zohaib Ali
Marketing Manager
Digital Online Devices
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
