We are looking for a candidate who will be responsible for taking calls of USA based customers, handling enquiries in a professional manner while providing the highest level of customer service.
Your job will be to analyse the customers’ needs and to offer the appropriate choice of services according to their demands.
- Take direct control of team retention levels.
- Use company methodology and own initiatives to ensure retention targets are achieved.
- Supervisory experience is required.
- Oversee day-to-day operation
- Monitor team performance and report
- Motivate team members
- Discover training needs and provide coaching
- Proven work experience as a team leader or supervisor
- In-depth knowledge of performance metrics
- Excellent communication and leadership skills
- Organizational and time-management skills
- Decision-making skills
- Degree in Management or training in team leading is a plus