Team Lead CSR

Innovative Solution Verified

Islamabad , Pakistan

Posted May 23, 2019 170 views

PKR. 30,000 - 70,000/Month

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Job Description

handling enquiries in a professional manner while providing the highest level of customer service.

Your job will be to analyse the customers’ needs and to offer the appropriate choice of services according to their demands.

  • Take direct control of team retention levels.
  • Use company methodology and own initiatives to ensure retention targets are achieved.
  • Supervisory experience is required.
  • Oversee day-to-day operation
  • Monitor team performance and report
  • Motivate team members
  • Discover training needs and provide coaching

Requirements:

  Proven work experience as a team leader or supervisor

  In-depth knowledge of performance metrics

  Excellent communication and leadership skills

  Organizational and time-management skills

  Decision-making skills

  Degree in Management or training in team leading is a plus

 

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jun 23, 2019
Posting Date:
May 23, 2019
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Innovative Solution

Information Technology · 51-100 employees - Islamabad

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