Posted Mar 16, 2017
US female undergarment company is seeking female customer care professionals to provide online customer service with refunds, returns, exchanges, product information and helping gain brand awareness to its customers.
All staff will be strictly females and transport to and from work place will be provided.
Got a Strong Heart & Soft Skills for Tough Customers?
Do you have the endless positive energy it takes to support the best tech companies in USA? This job is for folks who are both strong-hearted and naturally helpful. We’ll be frank – you need to be resilient and cheerful. If you’re the kind of person who creates positive energy in others, this is a good fit. If you are the kind of person who draws negative energy from others, this won’t be a good fit.
Words and grammar matter in this role. Written communications are key. So if you are the kind of person who corrects the punctuation in your texts before you press send- please apply! And on the other hand, if you don't know/don't care about the difference between there/their/they're - this is probably not the job for you.
You’ll be the person our client’s customers call when they have a problem, but the good news is: you get to fix those problems! Our client is committed to excellent customer service and you’ll be empowered to make things right. In this job, you create positive experiences for customers who end up appreciating your work as much as they appreciate talking to an awesome Customer Care Associate like yourself. And you get to come to work at Inqline – a contact center that defies everything you thought you knew about contact centers.
If you’ve got the goods, here’s the deal:
Hours of operation: Monday - Saturday - Night Shift (Preference given to those candidates who can work primarily nights and weekends)
Starting salary is 35,000 to 45,000Rs, with a signing bonus Paid training provided.
End of year performance bonus
Medical benefits and transportation allowance
Pay for one child’s private education
Two weeks paid vacation
Monthly staff events and amazing employee appreciation events twice a year
You’ll answer incoming calls, emails, and web-based inquiries from customers in the USA. This will include answering calls or emails regarding general inquiries about products and services. Some outbound work may be required to support the business needs.
Your major responsibilities will be:
Handle difficult customers professionally and with empathy in order to retain and repair the relationship with the customers
Remain calm and stay cool under pressure
Quickly and effectively assess and resolve challenging situations
Use your great communication and customer service skills to de-escalation a challenging situation
Effectively learn and use the software and available resources to meet the client’s needs
As a successful applicant, you:
Must be able to speak, write and read English perfectly. Preference given to candidates with a US or neutral accent.
Are completely reliable and totally resilient. Coming to work as scheduled is the number one priority for this team. We depend on each other and we only want reliable people on our team. Workplace references who can attest to your excellent record of attendance are required.
Have fast, friendly, efficient customer service skills with the ability to manage customer expectations, establishing credibility and build rapport with customers
Must be able to identify with the customers’ experience of being irate, in order to handle them in a successful manner
Experience in de-escalating an irate customer would be considered an asset
Have a passion for resolving problems in a timely and effective manner which involves empathy, supportiveness and showing concern for the customer
Possess a collaborative “what-ever it takes” attitude and flexible work ethic
Possess excellent multi-tasking skills, attention to accuracy, and detail
Have previous experience in an inbound, contact center environment
Job Details
What is your Competitive Advantage?
Similar Job Titles
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ali Aziz
CEO
Shopistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Zohaib Ali
Marketing Manager
Digital Online Devices
