Posted Nov 29, 2021 35 views
Description: Insignia Software is seeking energetic candidates to provide technical support and training for Insignia products such as Insignia Library System, Insignia Student Information System. Insignia customers include K-12, public, academic and special libraries. As a Product Support Specialist for Insignia, you will gain an in-depth understanding of Insignia products, to provide customer support to customers all over the world.
Requirements:
This position involves providing support for various software products. Experience in other libraryautomation systems and student information systems is an asset. Past experience in providing technical support isalso a MUST. Day to day tasks include but are not limited to:
1. Providing phone and email support to troubleshoot user issues
2. Recommendation product enhancement to improve the product
3. Responsible for quality control/bug testing of new releases4. Research projects
5. Support product development through research and documentation
6. Updating knowledgebase cases and release notes
Qualifications:
1. Library diploma or MLIS or an IT diploma or degree in computer science
2. People person with excellent phone manners
3. Good English writing and speaking skills
4. High typing speed
5. Someone who both enjoys and excels at problem solving
6. Very knowledgeable on all Microsoft Office products
7. IT related experience an asset
8. 2-5 years experience required
Important:Monday – Friday
Night Shift will be 9 hours with 1 hour lunch break, start time will varyStatuary Holidays: Local statuary holidays
Work will be done remotely from home, must have stable high speed internet access
Must be fully committed to Insignia, must not have any other part-time or full time job
Start Date: As soon qualified candidates are selected
This is a full-time permanent position
Skills
Job Details
Insignia Software
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