Posted Dec 16, 2021 41 views
Role and Responsibilities
Primary Roles
· Managing Team activities day to day:
· Implementation Team
· Client Services Team
· Sales/Quote Team
· Manage MIS and final data with each team on weekly basis
Secondary Roles
· Train and Groom staff in all teams to perform their duties
· Setup SOPs and keep them updated with new systems and technologies and methods with the teams
· Report to the management on progress as per their needs
· Be a bridge between the management and staff to ensure good relations
Tertiary Roles
· Full knowledge of all functions and ability to perform any and all functions on need basis
· Implementation department setup and training of all staff to ensure latest practices are being followed
· Develop and research better methods that make client account management more streamlined
· Ability to take over and perform any functions that become vacant till competent staff is hired and trained to take over any functions with gaps in staff.
Additional Notes
Softwares used:
- Infinity ( Data records/management)
- Zoom (scheduling and presentations)
- Office 365/Teams/Outlook (Excel, Powerpoint,Word and Email proficiency with Witty Parrot)
- Ease (client management portal)
- Last Pass
- Carrier Portals
- Nextiva
Job Details
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