Posted Oct 04, 2021 7 views
About the Role:
- Service Executive is a client-centered role which primarily centers on providing excellence in service delivery and making sure the needs of our overseas clientele are met after the sales transaction has been concluded.
- Employees will be assigned a host of personal clients that they shall be fully responsible for.
- It is the Service Executive’s mandate to be a consultant, a trusted guide that not only understands each client’s unique perspective and expectations but also executes upon the client’s vision for the growth of their business as it pertains to Alibaba.
- will be working within the framework of multi-functional teams that help supplement their core objectives of client satisfaction, retention, and meeting specific KPIs.
The main responsibilities of a Service Executive are:
Customer Satisfaction And Growth
- Help onboard clients onto Alibaba as sellers and provide a - z consulting services
- Meet specific KPIs relating to client performance
- Actively work to satisfy client requirements, manage expectations, and engage in constructive goal-setting with the client
- Ensure client needs are wholly met to the point where the clients become advocates for Trademor’s reputation as an excellent service partner
- Meet client retention goals at the end of service and achieve targeted renewal numbers
- Identify and capitalize on up selling opportunities provided by each individual client
- Manage escalations as they arise and promptly resolve any account health risks
- Provide necessary feedback on points of improvement within the internal organizational structure and processes
Job Details
Interactive Group of Companies
pHarnessing the synergies of over Seven hundred team members whilst maintaining an international presence, Interactive has actively led Pakistan's Telecommunications and Information Technology industries for a quarter of a century. We have proudly served a prestigious portfolio of clientèle, spanning a wide range of verticals in the Public & Private sectors. Interactive offers turnkey solutions for your automation, hosting, storage, connectivity and security needs, covering the complete suite of technology services including consultancy, design, implementation, operations and maintenance, technical support and training. At Interactive, our people are our strength. We pursue a tradition of continuous improvement in a permanent quest to acquire new competencies and in-depth knowledge in our areas of expertise. We have earned our value through progressive effort and extensive industry experience. We share your goals to employ the power of technology to transform your business./p
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