Posted Oct 07, 2025 105 views
We are looking for a motivated and customer-oriented Customer Service Representative (CSR) to join our team in Karachi. This role focuses on delivering exceptional client support by handling inquiries and resolving complaints with a strong emphasis on customer satisfaction and retention. Unlike many customer service positions, this role does not involve sales targets, allowing you to concentrate fully on building and maintaining positive relationships with clients. You will be part of a dynamic team where your efforts directly impact the overall customer experience.
Key Responsibilities
Respond promptly and professionally to customer inquiries through phone and face-to-face interactions. Efficiently resolve customer complaints to ensure positive outcomes and high satisfaction levels. Maintain a patient, empathetic, and positive demeanor while addressing customer needs. Manage multiple tasks simultaneously and work effectively under pressure. Build and nurture strong relationships with clients to encourage loyalty and retention. Collaborate with colleagues to continuously improve service quality and enhance the client experience.
Required Qualifications
A bachelor’s degree is mandatory for this position. Excellent verbal and written English communication skills are essential to engage effectively with customers. Strong interpersonal skills and the ability to communicate clearly and professionally are required. Proven problem-solving skills with a focus on achieving customer satisfaction. Ability to multitask and remain composed in a fast-paced environment. Candidates must reside near Gulshan-e-Iqbal, Gulistan-e-Jouhar, Jauhar, or Maosamiyat areas in Karachi, as the role requires in-person attendance.
Preferred Qualifications and Benefits
This role is strictly customer service-focused with no sales or target pressures, enabling you to dedicate your efforts solely to client support. Competitive salary packages are offered, with earnings up to Rs50,000 per month depending on experience and role. Flexible employment options are available, including full-time, part-time, and fresher positions. Access to ongoing training and development programs is provided to support your professional growth. The work environment is friendly and supportive, valuing your contributions and recognizing your efforts. Additional benefits include skill-building workshops and clear pathways for career advancement. Female employees can also avail of pick and drop services for added convenience.
This position is based in the Gulistan-e-Jouhar area of Karachi and requires regular in-person attendance. If you are passionate about delivering excellent customer service and eager to grow professionally within a supportive team, this opportunity offers a rewarding and stable career path.
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CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES
CSR - Customer Support Representative-INTERMEDIATE & FRESH GRADUATES
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