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Job Description

  • Must have excellent English communication skills.
  • must be able to communicate with a customer via chat, email, or on the phone and help a client through a payment process.
  • Must have IT knowledge.
  • Excellent communication and presentation skills and the ability to express thoughts logically.
  • Monitor service levels to identify opportunities for improvement and recommend solutions.
  • Responsible for coaching, development and succession planning of Supervisors and Agents. Also Responsible for coaching, development and succession planning of Supervisors and Agents.
  • Daily, weekly, monthly management of performance and provide updates to senior management.
  • Ensure call center representatives are meeting their Team’s KPIs, Quality, customer satisfaction.

 

Job Details

Industry:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Department:
Administration / Stores
Job Location:
Model Town, Lahore, Pakistan
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Jan 31, 2020
Posting Date:
Dec 31, 2019
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International Petrochemicals Pvt Limited

Chemicals · 1001-1500 employees - Lahore

IPC was founded in 1978 in Lahore Pakistan. We have made steady and significant progress and are proud of our accomplishments. We have evolved into a group of companies servicing clients in diverse areas of industrial chemicals, synthetic and natural rubbers, rubber process aids, plastic polymers, l ...Read More

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