The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 30 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by disaster. IRC leads the way from harm to home.
IRC has been working in Pakistan for over 37 years, and manages and delivers large complex programs to meet needs in health, education, protection, environmental health and livelihoods for displaced, poor and affected communities. IRC works in partnership with local government and non-governmental organizations and currently works across Pakistan.
The Ethics, Compliance and Accountability Coordinator will support the Country Director (CD) and Chief of Party (CoP) PRP as relevant, to oversee internal controls and compliance functions across the country program/PRP including support to ensure that sub-grantee/partners are compliant with IRC’s and its donors’ rules and regulation. The position holder will routinely report to the CD, and to CoP-PRP for related matters, and in cases of investigations, to the Ethics and Compliance Unit’s Senior Director of Investigations (SDI). The position holder will work with staff to create a culture reflecting the high ethical standards of IRC. The position holder will work with all SMT, regional HR and country program/PRP staff of IRC Pakistan to ensure an effective, efficient, ethical and functional feedback and complaint response mechanism is in place and that the organizational functions are in compliance with IRC policies.
If an allegation of fraud or unethical behavior is made, the position holder will inform and report accordingly to the ECU immediately – and act as the main liaison for the country program/PRP with the ECU, keeping the CD/CoP-PRP fully informed as appropriate. In the case of an investigation, ECU will partner with the position holder to provide clarity of roles in the investigation on a case by case basis. This could include providing documentation, access, or if so directed, conducting the investigation under ECU’s guidance and according to ECU’s standards and protocols. S/he will be directed by the ECU but will keep country/PRP management fully informed unless country/PRP management is implicated and confidentiality concerns call for non-disclosure of information pertaining to the investigation to the country leadership. In such a case, the Regional Vice President Asia will be kept fully informed.
Job Holder will also work as a resource for the Asia Region as and when required by the ECU and Vice President Asia Region to conduct investigations, compliance and internal control reviews, and capacity building and training of country teams on donor fraud and anti-corruption policies and lead effective communication and training of these policies to staff. This may also require traveling to countries in the region as needed.
Internal Controls and Compliance
· Facilitate program, operations and partners in compliance risk analysis, adopt IRC’s risk framework and proactively coordinate use of risk register and corrective actions with program and operations.
· Coordinate and conduct compliance, operational and financial reviews of IRC partners and sub-partners (operation & program) to assess adequacy and effectiveness of internal controls, risk management and compliance to policies, procedures and regulations.
· Produce consolidated internal reports (compliance, operational and financial) with findings and issues identified during these reviews, give appropriate recommendations on improvements to the country/PRP program and related partners’ processes, systems and procedures where appropriate.
· Conduct any ad-hoc internal audit assignments as requested by the Country Director/Chief of Party-PRP or in response to donor specific queries.
· Stay informed of and ensure adherence to IRC and donor procedures and policies in relation to Supply Chain, Finance, HR and Programs as set out in relevant IRC/Donor manuals and guidelines.
· Review and advise the Country Director/Chief of Party-PRP in collaboration with AMU on large contracts and MoUs, service agreements and other contractual agreements prior to signing.
Misconduct Allegations and Investigations
· Contribute to investigations on a case by case basis under the guidance of the SDI. This may include the below:
o Undertake investigations of alleged fraud, waste, financial corruption, misconduct, ensuring objectivity, impartiality and fairness throughout investigative processes in accordance with generally recognized international investigative standards and IRC guidelines;
o Prepare reports and ad hoc briefs pertaining to investigations in coordination with the SDI
o Undertake investigation assignments in the local area at the direction, and in coordination, with ECU, keeping country/PRP and regional management fully informed consistent with any investigation confidentiality constraints;
· In coordination with and under the guidance and direction of ECU, act as focal point for IRC- ECU and donor fraud and anti-corruption policies and lead effective communication and training of these policies to staff.
· Coordinate and support training and workshops to IRC staff and partners in collaboration with AMU, ECU and HR on ethics and compliance, in particular the IRC Code of Conduct.
· Using standard tools and methods, communicate and ensure all beneficiary/client feedbacks and complaints are acknowledged in a timely manner and clients are kept informed throughout the process.
· Assess risks and manage the resolution of clients’ feedbacks and complaints in confidential manner, within given timescales.
· Escalate issues from local client responsiveness mechanisms to the ECU when appropriate. Ensure local accountability staff are trained in what to escalate and how to do so.
· Facilitate teams to develop standards for beneficiary/client Feedback and Complaint Response Mechanism (FCRM) to integrate into program and operational activities and ensure the placement of these standards in the form of banners/posters at common places, in coordination with ECU;
· Work closely with global and regional client responsiveness, and accountability staff to strengthen the system in Pakistan and improve coordination and communication flow.
· Manage client response system according to guidelines and procedures in consultation with client responsiveness and accountability staff.
· Train staff on accountability, FCRM framework, enable them to sensitize the communities to use their right of feedback, complaints and collect real time feedback/complaints when needed and investigate complaints;
· Generating feedback and complaint analysis and reports for management use
· Perform other tasks as requested by the management from time to time.
Key Working Relationships:
Position Reports to:
· Country Director
· Chief of Party on PRP related matters
· Senior Director of Investigations on investigations, keeping the CD/CoP informed as appropriate.
· Senior Director of Investigations and Regional Vice President Asia on regional Investigation matters as required.
· Chief Ethics and Compliance Officer on organizational Compliance issues as required.
Position directly supervises: N/A
Other Internal and/or external contacts:
Internal: Regional Vice President Asia, Regional Supply Chain, Regional Finance and HR Directors, CO SMT, PRP SMT, Awards Management Unit –Training and Compliance units, Client Responsiveness, Grants Coordinator, HR Lead
External: Legal counsel, consultants, vendors, suppliers, people in communities
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Education: CA, ICMA or Master’s degree in Finance, Law, Auditing, Social Sciences, Business Management
Work Experience: At least 8 years’ experience of investigations, finance, auditing and handling complaints or managing complaints response mechanism. Experience with a Chartered Accountant or Audit firm is highly preferred.
·Excellent written and spoken communications skills in English;
· Good understanding of Accounting and Internal Control standards (COSO). An understanding of SORP accounting principles is beneficial.
- Familiarity with forensic accounting, and both digital and paper file audits.
· International experience within other NGOs or in the development/humanitarian sector, with knowledge of donor rules and regulation, is desirable.
· Strong planning, organizational and interpersonal skills.
· Excellent analytical, presentation, and reporting skills.
· Ability to respond to changing priorities.
· Ability to work independently on own initiative
· Evidence of successful experience in compiling and conducting training workshops is an advantage.
· Excellent IT skills in Microsoft Word, Microsoft Excel.
· Strong commitment to IRC’s mission, purpose and values.
· Flexible and adaptive to changing needs and priorities
· Able to multi-task and meet deadlines
· Ability to work under pressure
· Ability to manage stress
· Ability to work effectively and efficiently with a culturally diverse team
IRC recognizes that gender equality is fundamental to the achievement of our organizational mission. As such, IRC is committed to the promotion of gender equality in all aspects of our operations and programs. Our organizational policies, procedures and actions demonstrate this commitment. Women candidates are highly encouraged to apply.