GBV Case Management Supervisor

IRC Background:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war and disaster. At work today in over 40 countries and 22 U.S. cities, we restore dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

IRC has been working in Pakistan for approximately 40 years, managing and delivering large, complex programs to meet the needs in health, education, safeguarding, environmental health and livelihoods for displaced, poor and disaster affected communities. IRC works in partnership with local government and non-governmental organizations and is currently working across the country

Job Summary:

Under the supervision of WPE Manager and WPE Coordinator, the GBV Case Management Supervisor is responsible to ensure appropriate supervision, support, monitoring and on the job coaching for the GBV Case Workers and to ensure quality case management service provision as per GBV case management SOPs while working in close collaboration with the IRC SRH team and local partner.

Major Responsibilities:

In collaboration and under the direct supervision of WPE Coordinator, the GBV Case Management Supervisor will:

• Ensure supervision and coaching for GBV Case Workers working with survivors of GBV and those at risk- beneficiaries at the WGSS and in communities;
• Manage, coach and orient the GBV Case Workers on GBV case Management and GBVIMS data entry;
• Close coordination with GBVIMS officer for data entry;
• Coordinate the work of case workers in their respective locations and ensure that work is completed according to guidelines and standards including survivor centered approach;
• Ensure all case management related M&E tools are utilized, information collected, analyzed and actions taken to ensure quality service provision;
• Supervise and monitor case management action plans/safety plans for beneficiaries developed by Case Workers;
• Ensure proper documentation of cases and follow-up processes;
• Collect, compile and analyze monthly reports from the team and submit to central level;
• Work closely with the WPE officer and partner staff on all issues related to programs and activities;
• Work closely with WPE officer and partner staff to regularly update GBV referral pathway in collaboration with Social Welfare Department, Health department and other service providers;
• Participate and ensure participation of case workers in peer-to-peer or other capacity building initiatives implemented at the sector level;
• Organize individual weekly and monthly meetings with GBV Case Workers;
• Ensure participation in Field level case management coordination meetings and case conferences;
• Engage with district level GBV service providers including government and non-government, for the establishment of case management system.

 Position Reports to: WPE Manager

Skills and Competencies:

• Demonstrated experience in GBV case management, GBVIMS and data entry;
• Experience in implementing programs through local partner organizations;
• Proven experience in conducting and facilitating GBV Case management trainings and workshops;
• Deep understanding of gender-based violence, women’s protection and empowerment in the context of Sindh and Baluchistan;
• Strong experience of interagency GBV case management SOPs and KP VAWG Case management SOPs;
• Good working knowledge of English language;
• Works well in and promotes teamwork, flexible, able to handle pressure well, and strong communication skills;
• Ability to react to emergency situation and trouble-shoot crisis situation as needed;
• Knowledge of Microsoft word and excel;
• Willing to travel to field sites as required;
• Belief in and understanding of gender equality, women's rights and empowerment.

Language Skills:

Spoken and written English and Urdu; Sindhi and Baluchi is preferred.

The IRC Core Values and Commitments.

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Adult Safeguarding Policy, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons.

IRC ensures that its staff must actively practice the roles and responsibilities related to client responsiveness, accountability to people in affected communities and must have competencies to solicits and listens to feedback and other’s perspectives, responds to feedback with maturity and sensitivity and takes appropriate decisions and makes changes to behavior or actions in response to feedback.

IRC recognizes that gender equality is fundamental to the achievement of our organizational mission. As such, IRC is committed to the promotion of gender equality in all aspects of our operations and programs. Our organizational policies, procedures and actions demonstrate this commitment.

Women candidates are highly encouraged to apply.

 We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.