Service Quality Assurance & Training Manager

Background/IRC Summary:  The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

IRC has been working in Pakistan for over 30 years, and manages and delivers large, complex programs to meet the needs in health, education, protection, environmental health and livelihoods for displaced, poor and disaster affected communities. IRC works in partnership with local government and non-governmental organizations and currently works in the Khyber Pakhtunkhwa Sindh and Baluchistan provinces

Job Overview/Summary: The Service Quality Assurance & Training Manager is responsible for the training of Health Care Providers from Health Department & implementation of quality counseling & standard protocols to be followed at all the IRC supported Health facilities. This position will assist Senior Health Manager in report writing, technical feedback & in implementation of services in project districts. Following is summary of the activities need to be performed by the Service Quality Assurance Manager. Oversees counseling & quality RH services in all IRC supporting Health facilities in project districts. Monitors implementation of the long term and permanent FP methods and ConCAC services, which are designed to achieve project target in all HFs in district in Peshawar & Swat. The Manager also provides technical advice and assistance on RH issues, liaises with all stakeholders for coordinating the FP services.

Major Responsibilities:

Training:

• Assess capacity of staff and HSPs. Propose next plan of action(s) accordingly.
• Work in close consultation with partners ( PWD & Health department etc.) for the purpose of TNA (prior to all training sessions).
• Prepare and follow up training action plan (quarterly and annual). Hence, devise, plan and implement staff /service providers’ capacity building trainings.
• Monitor technical trainings of IRC, being implement by IPs.
• Be able to take lead and deliver in respective training sessions (internal and external).
• To maintain the training data in hard and soft. 

Quality Assurance:

• Provide supervision support to QAT officers on regular basis.
• Visit supported HFs on regular basis. Each facility to be visited at least once every 2 months.
• Conduct field visits to ensure implementation of quality of care interventions and conduct on job coaching sessions.
• Provide technical input(s) and ensure quality of activities that are being implemented. Supervise monthly meetings of field staff at supported project districts.
• Improving the counseling & quality RH services of IRC health program in supported districts.

Program & Operational Support:

• Ensure timely preparation and execution of training plans.
• Ensure timely submission of PRs, reports and expenses before and after trainings sessions.
• Establishment of referral system to provide access to emergency obstetric care (EmOC) and PAC services and develop a linkage with other NGOs who are working on ConCAC.
• Support programmatic interventions to increase the number of clients for long term and permanent FP methods through provision of quality services by well trained staff in best equipped health facilities of supported districts.
• To manage and supervise female staff according to standard IRC guidelines including performance management, job orientation, capacity building and provide support in recruitment process and grievance handling.
• Provide support in arranging and attend celebrations of special events like WP day and other relevant BCC interventions.
• Provide technical support to CMU in conducing technical trainings, taking sessions on RH including FP concept etc.
• Represent IRC's RH programs in liaison with partners, governments, NGOs, etc.
• Assist Sr. Health Program Manager in facilitating coordination meetings with stakeholders of IRC Health program.
• Maintain strong mutual coordination and integration with staff of HIS/KMS & CMU for achievement of project objectives.

 Data integration and Supplies:

• To review and maintain all technical training data base in close coordination with HIS/KMS section.
• Ensure medicines and equipment’s are timely provided at all facilities and that zero stock outs are reported.
• Sharing monthly, quarterly & bi annual reports with Sr. Health Manager.
• Review and maintain visits reports of joint supportive supervision visit reports & take action against recommendations.
• Ensure regular visits by QAT officers and filling of desired checklists.

·         Analyzing and sharing of monthly & weekly reports of all technical services in IRC supported health facilities.

• Programmatic interventions to address the attitude of Health care providers in provision of FP-PAC services
• Strong coordination and liaising with training consultants in conducting training for Health Care Providers.
• To perform any assign task by supervisor.

Job Requirements:

a)      Education:

MBBS

b)      Work Experience:

At least 05 years’ experience in RH programs,

c)      Demonstrated Skills and Competencies:

• Capacity to develop, implement and analyze quality assurance components ,  plan and execute staff trainings, develop and implement work plans, duty roasters,
• Skills in  conducting training, monitor IP training activity, and ability to implement coaching  interventions
• Strong coordination skills with the ability to manage information (report writing and presentations).

Language Skills:

Must be fluent in Urdu & English languages.                -----------------------------------------------------------------------------------------------------------------------------------------------------

The IRC Core Values and Commitments;

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity Anti-Retaliation and Combating Trafficking in Persons.

IRC is committed to ensuring that IRC staff is suitable to work with children and have the knowledge s/he needs to uphold and abide by the IRC’s Child Safeguarding Policy.

Level of interaction with children: Less  frequent direct contact with children

IRC recognizes that gender equality is fundamental to the achievement of our organizational mission. As such, IRC is committed to the promotion of gender equality in all aspects of our operations and programs. Our organizational policies, procedures and actions demonstrate this commitment.

Women candidates and persons with disability are highly encouraged to apply.