Posted Mar 03, 2021 4 views
- Deals directly with customers either by telephone, electronically or face to face for complaints and queries.
- Obtains and evaluate all relevant information to handle product and service inquiries.
- Ensures all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
- Provides pricing and delivery information to customers where required.
- Performs customer verifications of order, delivery and fixing.
- Sets up new customer accounts, process orders, forms, applications, requests and manage customer accounts.
- Organizes workflow to meet customer timeframes.
- Directs requests and unresolved issues to the designated resource for timely and effective resolution.
- Keeps records of customer interactions and transactions, details of inquiries, comments and complaints and document corrective actions taken against complaints while maintaining a customer database.
- Prepares and allocates customer activity reports.
- Communicates and coordinates with internal departments.
- Provides feedback on the efficiency of the customer service process to the management.
Skills
Job Details
Interwood Mobel (Pvt) Ltd
Ever since its inception in 1974, Interwood Mobel (Pvt) Ltd. has directed its efforts in developing better interiors for home and corporate establishment. It is our constant endeavor to raise standards in design, quality, durability and innovation the only aspect we ever lower, is the price. Our designers think differently, they understand the varied moods, colors and temperaments. Mission Statement: Interwood Mobel (Pvt) Ltd. strives to become a world-class manufacturer of furniture, kitchens, doors etc. We are committed to a constant improvement in the designs, systems and quality of our products. Our goal is to give the customer best value for money. Our earnest endeavor is to upgrade the skill, the knowledge and the standards of living of all employees to international standards.
What is your Competitive Advantage?
Similar Job Titles
Customer Service Representative
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
Aqib Irshad
Head of HR, Training & OD
FINCA
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
