Customer Support Representative

iPlex Pvt Ltd Verified

Rawalpindi , Pakistan

Posted Jul 30, 2021 119 views

PKR. 25,000 - 30,000/Month

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Job Description

Responsibilities



  • Making large amounts of outgoing phone calls.

  • excellent communications skills in English preferably neutralized american accent.

  • Generate sales leads.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Meet personal/customer service team sales targets and call handling quotas.

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

  • Keep records of customer interactions, process customer accounts and file documents.

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers.


Candidates worked in the call centers will be preferred.

Job Details

Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Aug 30, 2021
Posting Date:
Jul 30, 2021
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iPlex Pvt Ltd

Information Technology · 51-100 employees - Rawalpindi

iPlex Pvt Ltd

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