Posted Jan 27, 2023 306 views
- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Details
Famous Brands Pvt. LTD(Irfan Textiles)
Famous Brands is the retailing and marketing arm of the Irfan Group which owns and operates 36 exclusive retail outlets across Pakistan. The Group has the unique distinction of being the first to establish the largest nationwide retail chain of stores to sell products of international brands like HANG TEN, SLAZENGER, JOCKEY, JOOLA, CARLTON, SAMSONITE, DUNLOP, TIMBERLAND, THE ATHLETES FOOT, GIORDANO under license in Pakistan. Established in 1994, the company presently employs over 400 people. Starting as a young but dynamic casual and sportswear company, Famous Brands has capitalized on its tremendous marketing success and not only increased its turnover manifold but also increased its product range to casual wear & young fashion, sportswear, sports equipment, footwear, watches, sunglasses and other lifestyle & fashion accessories and more.
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