Talented candidates are required for QA Career positions in one of the most leading and fastest growing industries of Digital Services in Pakistan;
Tasks for QA Executive:
1) Evaluation of Sales calls by listening to it and marking it according to the defined standards.
2) Analyzing the trend of agent mistake and later on conducting session to improve it.
3) Must have sound knowledge of FCR.
4) Should have sound knowledge of disposition auditing.
5) QA Executive should know Reporting Management. He would be responsible for callibration with Sales Manager and the agents.
Strengths and skills:
1) knowledge of Microsoft office.
2) Communication skills.
3) Flexible and able to handle pressure
Males & Females can apply for this post with minimum one year of experince in relative Domain.
Individuals with the past experience of working in satellite or cable service providers i.e; Cable, Internet, Phone,satellite and Security will be preferred the most.
Training will be provided To Potential Candidates.
Basic Salary + Commission + KPI’s
Job Timings: Evening 5:00pm to 2:00 am. Night: 8:00 pm to 5:00 am Mid-Night 11:00 PM to 8:00 AM
IRG Digital is one the leading digital services provider in North America. We are your one stop shop for all digital services for home and business. We offer competitive prices and guarantee the best customer experience. We value all of our customer and take great pride in servicing all of North Ame ...Read More