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Posted Sep 12, 2022 208 views
- Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments.
- Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
- Develop company systems for customer interaction and voice response and control the implementation process.
- Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
- Aid the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations.
- Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.
- Summarize, collect, and analyze call center trends and data for regular performance reports.
- Oversee system maintenance and upgrade implementation. Call for repairs and troubleshooting as needed.
- Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and active participation in team projects.
Call Centre Operations Manager Qualifications
- Bachelor’s Degree
- 5+ years of managerial experience
- Customer service experience preferred
- Motivated self-starter
- Excellent verbal communication skills
2+ years of call center experience as an Operations Manager required
Skills
Job Details
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years (5+ years of managerial experience, 2+ years of call center experience as an Operations Manager required)
Apply Before:
Sep 26, 2022
Posting Date:
Sep 12, 2022
IRM Communications (Pvt) Ltd.
BPO · 51-100 employees - Islamabad
IRM Communications (pvt) Ltd. is a subsidiary of IRM Group of Companies is looking for employees for its UAE based project in Islamabad. Employees having BPO experience are encouraged to apply for the post. ,
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