Call Center Manager

ISHINE TECHNOLOGIES Verified

Lahore , Pakistan

Posted Sep 18, 2021 174 views

PKR. 50,000 - 80,000/Month

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Job Description

We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.

  • You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
  • An excellent call center manager must be an organized, reliable and results-driven professional.
  • They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements.
  • As a call center manager, you must also have excellent customer service and communication skills.

Responsibilities

  • Develop objectives for the call center’s day-to-day activities
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
  • Assume responsibility of budgeting and tracking expenses
  • Hire, coach and provide training to personnel to maintain high customer service standards
  • Monitor and improve ordering, telephone handling and other procedures
  • Evaluate performance with key metrics (accuracy, call-waiting time etc.)
  • Prepare reports for different departments or upper management

Job Details

Industry:
Total Positions:
3 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Department:
Customer Sale Representative
Job Location:
Gulberg 3, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
6 Years
Apply Before:
Oct 18, 2021
Posting Date:
Sep 18, 2021
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ISHINE TECHNOLOGIES

Call Center · 1-10 employees - Lahore

ppI-SHINE TECHNOLOGIES/p/p

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