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Call Center Representative
Islamabad Diagnostic Centre Pvt Ltd
Islamabad , Pakistan
Posted Apr 19, 2018 395 views
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CloseJob Description
We are looking for Call Center Representatives those will be the liaison between our company and its current and potential Patients. The successful candidates will be able to accept ownership for effectively solving Patient inquiries, Appointments and issues, keeping Patient’s satisfaction at the core of behavior.
Responsibilities:
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Patient focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Manage large amounts of inbound calls in a timely manner.
- Follow communication “scripts” when handling different issues.
- Identify Patient’s needs, clarify information, research every issue and provide solutions and/or alternatives.
- Document all call information according to standard operating procedures.
Job Details
Industry:
Functional Area:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years (Medical Industry Experience is preferred)
Apply Before:
May 20, 2018
Posting Date:
Apr 19, 2018
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Islamabad Diagnostic Centre Pvt Ltd
Healthcare / Hospital / Medical · 601-1000 employees - Islamabad
Islamabad Diagnostic Centre (PVT) Ltd. is the only diagnostics centre in Islamabad providing the entire spectrum of advanced diagnostics services in radiology and pathology under one roof on a 24/7 basis, 365 days a year. Since inception, IDC has built a successful track record and is known for its ...Read More
