Posted Jun 05, 2018 20 views
We are looking for Call Center Representatives those will be the liaison between our company and its current and potential Patients. The successful candidates will be able to accept ownership for effectively solving Patient inquiries, Appointments and issues, keeping Patient’s satisfaction at the core of behavior.
Responsibilities:
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Patient focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Manage large amounts of inbound calls in a timely manner.
- Follow communication “scripts” when handling different issues.
- Identify Patient’s needs, clarify information, research every issue and provide solutions and/or alternatives.
- Document all call information according to standard operating procedures.
Job Details
Islamabad Diagnostic Centre Pvt Ltd
Islamabad Diagnostic Centre (PVT) Ltd. is the only diagnostics centre in Islamabad providing the entire spectrum of advanced diagnostics services in radiology and pathology under one roof on a 24/7 basis, 365 days a year. Since inception, IDC has built a successful track record and is known for its latest imaging technologies, broad range of laboratory tests and quick turn-around times, with over 450 staff members and one of Pakistan’s largest pool of qualified pathologists and radiologists on its team. IDC is spread over more than 22 branches across four cities of Pakistan. The head office is located at F 8 Markaz and has a covered area of more than 30,000 square feet. All of IDC’s facilities are centrally air conditioned with 24-hour power backup generator sets. IDC offers an unparalleled standard of cleanliness, security and lighting. IDC has received the Best Enterprise Award from the European Business Assembly in 2015 in Oxford, UK. IDC is… • Certified with URS (ISO 9001 ~ 2008),and PNAC ISO 15189:2012, • Accredited with EQAS (UK) and CAP (USA) for external quality, • Licensed with PNRA and PNAC, Ministry of Science and Technology, Govt of Pakistan • Academically constituent part of ISRA University. • Associated with TDL (UK) and Synlab (Germany) for outsourced tests • Partneredwith The Abraaj Group IDC has a partnership with Abraaj Group. About The Abraaj Group The Abraaj Group (“Abraaj” or “the Group”) is a leading private equity investor, purpose-built for operating in the growth markets of Africa, Asia, Latin America, the Middle East, and Turkey. Employing over 350 people, Abraaj has 21 offices spread across five regions with hubs in Dubai, Istanbul, Mexico City, Nairobi and Singapore. The Group currently manages US$ 10 billion across regional, sector and country-specific Funds. The Funds managed by the Group have made over 180 investments across 10 sectors including consumer, energy, financials, healthcare and utilities. The Group is committed to the highe
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