We are looking for Call Center Representatives those will be the liaison between our company and its current and potential Patients. The successful candidates will be able to accept ownership for effectively solving Patient inquiries, Appointments and issues, keeping Patient’s satisfaction at the core of behavior.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Patient focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Manage large amounts of inbound calls in a timely manner.
- Follow communication “scripts” when handling different issues.
- Identify Patient’s needs, clarify information, research every issue and provide solutions and/or alternatives.
- Document all call information according to standard operating procedures.