1.    Application Support

  • Delivering support to existing application users by investigating and resolving incidents, service requests, problems and any queries.
  • Monitoring application systems by regular scrutiny systems, noting problems and identifying performance trends.
  • Providing analysis and recommendations during the service design cycle for any new or existing application services to ensure all applications and services deployed are in alignment with the IT and business roadmaps as well as maintaining alignment to industry best practices.
  • Resolving application security issues in a timely fashion.
  • Reporting any potential risks to IT management.
  • Providing Application/Service KPI report metrics as required.
  • To undertake any other reasonable duties that are consistent with the job and at its level of responsibility as and when required by Systems Development Lead (Offshore)

2.    Project delivery and Change management 

  • Providing direction and guidance on projects affecting application systems and participating in project implementation.
  • Liaising with software suppliers on the development of enhancements to overcome known problems, or further fulfill business requirements.
  • Reviewing of all IT changes. Making the required decisions related to product or service enhancements, new features and functionality. Identifying enhancements required to applications in order to better meet business requirements and processes and preparing maintenance plans and upgrading schedules for the organization’s systems.
  • Planning and coordinating changes for live production environments and implement after approval via the change management process/ change advisory board (CAB) ensuring there are no issues or concerns on the GO Live day. Proactively resolving any identified problems.
  • Plan, schedule and track project timelines and milestones using appropriate tools
  • Actively support the ICT change management process to ensure changes are duly documented, planned and implemented.
  • Ensuring procurement of IT services is cost-effective and completed according to scheduled needs.  

3.    Communication

  • Build and manage effective relationships with stakeholders across all Islamic Relief offices (International office, field offices and partners) to better understand their needs.
  • Effectively communicate expectations to team members and stakeholders in a clear and timely manner.
  • Maintain and contribute to ICT internal knowledge bases.


It is essential that the post holder shows a good understanding and sympathy with the organizational values & principles, vision and mission as well as commitment to its SEAH (sexual exploitation abuse and harassment) protocols. We have a zero-tolerance policy towards SEAH and don’t support any action that promotes or encourages SEAH.

“Please note, Islamic Relief is only able to accept applications from candidates who are eligible/allowed to work in Pakistan.”

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Degree Title:
Master/Bachelor degree in Computer Sciences or related subject
Career Level:
Experienced Professional
Minimum Experience:
5 Years (5 Years with Master &/or 7 years with Bachelor degree)
Apply Before:
Jan 21, 2023
Posting Date:
Jan 10, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

Islamic Relief Pakistan

N.G.O./Social Services · More than 5000 employees - Islamabad

pWe are an independent non-governmental organisation (NGO) founded in the UK in 1984 by a group of concerned postgraduate students. Working in over 30 countries worldwide, we respond to disasters and emergencies, as well as promote sustainable economic and social development by working with local communities – regardless of race, religion or gender./p

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Senior IT Business / System Analyst

Pakistan Single Window, Karachi, Pakistan
Posted Mar 17, 2023

Associate IT Business / System Analyst

Pakistan Single Window, Karachi, Pakistan
Posted Mar 17, 2023

Business Support Analyst

Prima Systems, Islamabad, Pakistan
Posted Mar 07, 2023

Financial Functional Analyst

Smart Placement Pvt Ltd, Lahore, Pakistan
Posted Mar 15, 2023
I found a job on Rozee!