Posted Jun 02, 2026 29 views
ISpeedToLead is seeking an experienced and dynamic Head of Cold Calling Operations to establish and lead a high-performing cold calling team. This role is pivotal in building the cold calling operation from the ground up, developing structure, processes, and strategy to supplement lead volume and enhance lead quality. The ideal candidate possesses deep expertise in cold calling strategies, particularly within outbound call centers, and will hire, train, and manage a scalable team to optimize call connect rates and lead qualification.
The successful candidate will collaborate closely with cross-functional teams including product, data, and engineering to integrate advanced dialer and CRM solutions. They will be responsible for managing real-time performance metrics and coaching the team during US business hours, ensuring compliance and operational excellence. This position demands a hands-on leader with a strong analytical mindset, the ability to execute campaigns personally, and experience managing a fast-growing calling team.
Responsibilities
- Develop and implement the cold calling strategy, including dialing systems, number rotation, and warm-up procedures to maximize connect rates and lead quality.
- Design the operational structure of the call center, including setting up the hiring plan and defining team roles and processes from the ground up.
- Recruit, onboard, train, and manage cold calling staff such as callers, team leads, and quality assurance personnel as the team grows from a small unit to 30-50+ members.
- Establish and enforce lead qualification standards to ensure marketplace readiness and compliance with relevant regulations.
- Continuously monitor key performance indicators including connect rate, leads per caller, rejection rates, and cost per lead, making data-driven decisions to address challenges.
- Coordinate with product, data, and engineering teams to ensure seamless integration of dialer technology, CRM systems, and lead management pipelines.
- Provide real-time coaching and performance management to team members during US calling hours to drive improvements in call quality and effectiveness.
- Perform hands-on campaign management tasks, including setting up calls, debugging issues, and executing outbound campaigns to support team objectives.
- Maintain in-depth knowledge of dialing systems, spam flagging, number reputation, and call deliverability to proactively manage outbound calling risks.
- Ensure compliance with TCPA and state calling regulations, maintaining rigorous standards around data privacy and telecommunication laws.
- Support the companys growth initiatives by addressing challenges in hard-to-penetrate lead markets and improving overall lead generation efficiency.
- Manage team operations real-time, with availability overlapping US business hours to address immediate concerns and opportunities.
Skills
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