Posted May 22, 2018 5 views
iSplendid is looking for the full-time VICI Operator.
VICI Operator:
· Experience in Installation, Configuration, and Deployment of Asterisk, Asterisk-based applications like Vicidial as standalone server/multi-cluster mode.
· Hands-on experience in customizing Vicidial forms and reports.
· Experienced in troubleshooting and resolving Vicidial related issues.
· Knowledge of Linux, Apache, MySQL, PHP, Ubuntu Desktop Operating System.
· Knowledge of Network and Communication Protocols, the good understanding of network infrastructure.
· Strong analytical, critical thinking and problem-solving skills.
ROLE:
· Responsible for the day to day administration of the VICIdial system to maximize Connections profitability and efficiencies. These duties include but are not limited to:
· Create and manage campaigns in VICI
· Maintains the correct recorded announcement menus and makes changes as necessary based on the time of day, the day of the week, or holidays.
· Monitor drop rates and make adjustments to minimize drop rate while maximizing agent utilization
· Keep the log of call arrival times and associated sales rates
· Act as the SME (Subject Matter Expert) on VICI functions and operations
· Monitor agent break time adherence and report to team manager/lead if outside of guidelines. Will be responsible notifying management if break schedules need to be adjusted to meet call volume.
· Utilize email blast tool to increase inbound call volume when needed
· Other duties or special assignments as deemed necessary by management
SOLUTIONS:
· Inbound Call Center
· Outbound Call Center
· IP-PBX
· SMS Broadcasting
· Voice Broadcasting
· Predictive Dialer
· IVR Systems
Skills
Job Details
iSplendid’s objective is to provide utmost quality information technology solutions by combining the creativity and experience. Our record is at adding value to our services through reduced time to market, high quality, and technologically innovative processes. Satisfied clientele across the continents bears testimony to the quality and reliability we provide at competitive costs. We provide the full-stack service of development and maintenance of large-scale web-applications for anyone: from small startups to major IPO players. We provide not just implementation according to the specifications but also babysit your product while it attracts users and traffic to support its growth. We do Business and System Analysis, Forming Specifications, Design Architecture and provide Technical Consultations. We use only the latest development techniques, highly optimized and clean code and sure we will professionally support your system after the delivery
What is your Competitive Advantage?
Ali Aziz
CEO
Shopistan
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
