Careem is building the Everything App for the greater Middle East, aiming to simplify daily life through seamless transportation, food and grocery ordering, payment management, and more. Since its inception in 2012, Careem has empowered over 2.5 million Captains and served more than 70 million customers across 70+ cities in 10 countries, spanning from Morocco to Pakistan. As the company embraces a new AI-driven phase, it is seeking innovative AI talent to develop tools, automate workflows, and enhance operational efficiency. The IT Infrastructure Engineer will be instrumental in administering, maintaining, and supporting all Careem-managed IT systems and network infrastructure to ensure smooth daily operations and drive continuous infrastructure improvements.
Key Responsibilities:
- Deploy, support, and administer IT infrastructure services and systems, including voice and data networks, MPLS, DPLC, wireless, and multisite mesh networks.
- Monitor and maintain network layers 1 through 7, delivering comprehensive end-to-end support.
- Design and implement new network solutions or optimize existing networks to improve performance and efficiency.
- Install, configure, and support network equipment such as routers, switches, SASE gateways, firewalls, WAN accelerators, aggregators, and wireless networks.
- Manage escalated incidents from the IT Service Desk, ensuring timely communication and resolution within SLA targets.
- Oversee infrastructure changes in a controlled and auditable manner, leading continuous improvement initiatives and infrastructure projects.
- Stay updated with emerging technologies and industry best practices to recommend and implement enhancements.
- Document network infrastructure thoroughly, including hardware/software inventory and network diagrams.
- Conduct root cause analysis and manage incident resolution while effectively communicating with relevant stakeholders.
- Provide 24x7 second-line support and escalation for IT infrastructure and network services.
- Collaborate with internal teams and third-party suppliers to conduct service reviews and manage vendor relationships.
- Assist project teams with infrastructure changes and resolve single points of failure within the infrastructure.
- Communicate project information clearly to management and deliver well-organized presentations.
- Handle sensitive information with discretion and escalate issues appropriately.
Required Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- At least 3 years of experience as an IT Infrastructure Engineer, Systems Administrator, or Network Administrator in organizations with 1000+ users.
- Strong knowledge of datacenter management, unified communication suites, LAN/WAN, wireless networks, virtualization, and the TCP/IP protocol stack.
- Experience with routing, switching, MPLS networks, firewalls, SASE networks, VPN technologies, and system monitoring tools.
- Exposure to VMware ESX, vCenter, major virtualization platforms, Linux, VoIP telephony systems, and voice infrastructure.
- Familiarity with IT security tools, information governance, basic application programming, database, and system design concepts.
- Proven problem-solving skills with a detail-oriented and analytical mindset.
- Ability to troubleshoot complex technical issues and evaluate solutions effectively.
Preferred Qualifications and Benefits:
- Certifications such as Network+, CCNA, CCNP, MCSE, MCITP, AWS/Azure, Security+, and ITIL are highly desirable.
- Experience with next-generation firewalls, mobile device management (MDM), virtualization technologies, Active Directory, Single Sign-On (SSO), and managing heterogeneous network environments.
- Knowledge of Zscaler, JumpCloud, Sonus voice gateways, Genesis call center on-premises solutions, Cisco Meraki platform, and Orange MPLS is advantageous.
Careem offers a dynamic work environment where employees can learn from industry experts and contribute to a region full of potential. The company supports a flexible work schedule with four days in the office and one day remote, plus the option to work remotely from any country for up to 30 days annually. Additional benefits include unlimited vacation days, healthcare coverage, and fitness reimbursements for gym memberships and training classes. Join Careem to be part of a purpose-driven organization dedicated to innovation and making a meaningful impact.
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