IT Infrastructure Engineer

Careem is building the Everything App to simplify daily life across the Middle East by integrating transportation, food and grocery delivery, payment management, and more. Since its inception in 2012, Careem has empowered over 2.5 million Captains, served more than 70 million customers, and created a vibrant platform for regional talent and entrepreneurs. Operating in over 70 cities across 10 countries, from Morocco to Pakistan, Careem is now entering an AI-driven phase focused on innovation. The company is seeking skilled AI professionals to enhance tools, automate workflows, and drive impactful solutions. The IT Infrastructure Engineer will be instrumental in managing, maintaining, and supporting Careem’s IT systems and network infrastructure, ensuring operational excellence and continuous improvement.

Key Responsibilities

- Deploy, support, and administer IT infrastructure services including voice and data networks, MPLS, DPLC, wireless, and multisite mesh networks.
- Monitor and maintain network layers 1 through 7, providing comprehensive end-to-end support.
- Design and implement new network solutions or optimize existing networks to improve efficiency and performance.
- Install, configure, and support network equipment such as routers, switches, SASE gateways, firewalls, WAN accelerators, aggregators, and wireless networks.
- Manage escalated incidents from the IT Service Desk, ensuring timely resolution within SLA targets and providing daily updates with detailed troubleshooting.
- Oversee infrastructure changes in a controlled and auditable manner, contributing to projects and continuous improvement initiatives.
- Stay updated on emerging technologies and industry best practices to recommend improvements.
- Document network infrastructure, including hardware/software inventories and network diagrams.
- Conduct root cause analysis and manage incidents to ensure rapid resolution, evaluating solutions and associated risks.
- Provide 24/7 second-line support and escalation services, resolving production incidents and underlying causes.
- Approve new systems or changes for release readiness and conduct service reviews with internal teams and suppliers.
- Coordinate with third-party vendors and support project teams during infrastructure changes.
- Communicate effectively with management, deliver clear presentations, and handle sensitive information with discretion.

Required Qualifications

- Bachelor’s degree in Computer Science or a related field.
- Minimum of 3 years’ experience as an IT Infrastructure Engineer, Systems Administrator, or Network Administrator in organizations with 1000+ users.
- Strong knowledge of data center management, unified communication suites, LAN/WAN, wireless networks, virtualization, and TCP/IP protocols.
- Experience with routing, switching, MPLS networks, firewalls, SASE networks, VPN technologies, and system monitoring tools.
- Familiarity with VMware ESX, vCenter, and major virtualization platforms.
- Working knowledge of open-source technologies including Linux and VoIP telephony systems.
- Solid understanding of IT security tools, information governance, application programming basics, database, and system design.
- Proven problem-solving skills with a detail-oriented and persistent approach to troubleshooting.
- Relevant certifications such as Network+, CCNA, CCNP, MCSE or MCITP, AWS/Azure certifications, Security+, and ITIL are highly desirable.

Preferred Qualifications and Benefits

- Experience with next-generation firewalls, mobile device management (MDM), virtualization platforms (VMware, AWS), Active Directory, Single Sign-On (SSO), and SASE solutions.
- Knowledge of heterogeneous network environments and administration of platforms such as Zscaler, JumpCloud, Sonus voice gateways, Genesis call center on-premises solutions, Cisco Meraki, and Orange MPLS.
- Careem offers a dynamic work environment with opportunities to collaborate with inspiring colleagues and make a meaningful regional impact.
- Flexible work arrangements include four days in-office and one day remote per week, plus the option to work remotely from any country for up to 30 days annually.
- Unlimited vacation days, comprehensive healthcare benefits, and fitness reimbursements for gym memberships and training classes.
- Continuous learning and professional growth opportunities within a purpose-driven organization committed to innovation and regional development.

Skills

Firewalls Azure certifications Active Directory System Design AWS certifications System monitoring and management Information Governance Database Design Data Center Management JumpCloud multisite mesh networks SASE gateways MPLS Networks Virtualization MCITP Sonus voice gateways CCNA VMWare ESX LINUX Switching IT Service Desk CCNP Network Documentation Network+ vendor liaison Next-generation firewalls Orange MPLS Zscaler SASE networks Database AWS MCSE Security+ Routing LAN/WAN Mobile Device Management (MDM) Troubleshooting WAN accelerators Cisco Meraki routers VoIP telephony systems TCP/IP protocol stack System Monitoring Virtualization (VMware ESX VCenter AWS) DPLC Root Cause Analysis VMware Single Sign-On (SSO) Application programming basics unified communication suites Wireless networks Problem-Solving Genesis call center on-prem solutions VPN Technologies aggregators ITIL Incident Management IT security tools MPLS network layers 1 through 7 Switches

Job Details

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender:

No Preference

Age:

18 - 65 Years

Minimum Education:

Bachelors

Degree Title:

Prior Applications Integration experience; Software as a service IntegrationProblem Solving:Combine patience, determination, and persistence to troubleshoot issuesDynamic, results-oriented problem solverEasily understand, investigate and solve technical problems in a details driven attitudeSkilled at evaluating options and generating solutionsStrong problem-solving and analytical skillsTroubleshooting equipment or situationsQualifications:Degree in computer science or similar discipline

Career Level:

Mid-Level

Experience:

3 Years - 5 Years

Apply Before:

Dec 20, 2025

Posting Date:

Nov 19, 2025