IT Infrastructure Engineer

Careem is building the Everything App for the Middle East, designed to simplify everyday life by integrating services such as transportation, food and grocery delivery, and payment management into one seamless platform. Since its inception in 2012, Careem has empowered over 2.5 million drivers, served more than 70 million customers, and created a vibrant ecosystem for regional talent and entrepreneurs. Operating across more than 70 cities in 10 countries, from Morocco to Pakistan, Careem is now entering a new phase driven by artificial intelligence. The company is seeking skilled AI professionals to develop intelligent tools, automate workflows, and enhance both customer experience and internal operations. The IT Infrastructure Engineer will be a key contributor in managing and supporting Careem’s IT systems and network infrastructure, ensuring reliability, security, and continuous improvement.

Key Responsibilities
- Deploy, administer, and support IT infrastructure services including voice and data networks, MPLS, DPLC, wireless, and multi-site mesh networks.
- Monitor and maintain network layers 1 through 7, providing comprehensive end-to-end support.
- Design and implement new network solutions or optimize existing infrastructure for improved performance.
- Install, configure, and maintain network equipment such as routers, switches, SASE gateways, firewalls, WAN accelerators, aggregators, and wireless access points.
- Manage escalated incidents from the IT Service Desk, ensuring timely resolution and communication within SLA targets.
- Oversee infrastructure changes with controlled, auditable processes, contributing to projects and ongoing improvements.
- Keep abreast of emerging technologies and industry best practices to recommend enhancements.
- Document network infrastructure thoroughly, including hardware/software inventories and network diagrams.
- Conduct root cause analysis for incidents, coordinate resolution efforts, and communicate outcomes to stakeholders.
- Provide 24x7 second-line support and escalation services.
- Approve new systems or changes for release and conduct service reviews with internal teams and third-party vendors.
- Identify and resolve single points of failure within the infrastructure.
- Support project teams with infrastructure-related changes and implementations.
- Communicate effectively with management and deliver clear, well-organized presentations.
- Handle sensitive or complex information with discretion and escalate issues appropriately.

Required Qualifications
- Bachelor’s degree in Computer Science or a related field.
- At least 3 years of experience in roles such as IT Infrastructure Engineer, Systems Administrator, or Network Administrator supporting organizations with 1,000+ users.
- Strong expertise in datacenter management, unified communications, LAN/WAN/Wireless networks, virtualization, and TCP/IP protocols.
- Experience with routing, switching, MPLS, firewalls, SASE networks, VPN technologies, and system monitoring tools.
- Familiarity with VMware ESX, vCenter, and major virtualization platforms.
- Knowledge of Linux operating systems, VoIP telephony, and voice infrastructure.
- Solid understanding of IT security tools, information governance, application programming basics, databases, and system design.
- Proven analytical and problem-solving skills with attention to detail.
- Relevant certifications such as Network+, CCNA, CCNP, MCSE, MCITP, AWS/Azure certifications, Security+, and ITIL are highly desirable.

Preferred Qualifications and Benefits
- Experience with next-generation firewalls, mobile device management (MDM), virtualization technologies (VMware, AWS), Active Directory, Single Sign-On (SSO), and SASE solutions.
- Knowledge of heterogeneous network environments and administration of platforms like Zscaler, JumpCloud, Sonus voice gateways, Genesis call center on-premises solutions, Cisco Meraki, and Orange MPLS.
- Careem offers a dynamic and collaborative work environment with opportunities to make a significant regional impact.
- Flexible work arrangements include four days in the office and one remote day per week, plus the option to work remotely from any country for up to 30 days annually.
- Benefits include unlimited vacation, healthcare coverage, and fitness reimbursements for gym memberships, health clubs, and training classes.
- The company promotes continuous learning and career growth within an innovative and purpose-driven organization.

Careem is an equal opportunity employer committed to diversity and inclusion. Voluntary demographic data collection supports internal diversity and equal opportunity initiatives.

Skills

Platforms such as Zscaler AWS certifications VoIP telephony systems Wireless networks Switching Datacenter Management TCP/IP protocol stack Sonus voice gateways JumpCloud MPLS System monitoring and management Genesis call center on-premises solutions Next-generation firewalls unified communication suites aggregators Firewalls WAN accelerators SASE networks Virtualization Technologies AI VCenter Single Sign-On (SSO) Application programming basics Routing IT infrastructure services LAN Switches Virtualization platforms Database and system design Zscaler DPLC Database Design IT security tools ITIL MPLS Networks SASE gateways Mobile Device Management (MDM) IT Service Desk Network Equipment Configuration Information Governance multisite mesh networks routers Virtualization System Design LINUX VMWare ESX Azure certifications LAN/WAN/Wireless networks VPN Technologies network layers 1 through 7 WAN Network+ Voice Infrastructure Active Directory Network Monitoring Cisco Meraki ITIL (certifications) AWS/Azure certifications MCITP CCNA Security+ Data Networks network solutions design CCNP System Monitoring voice networks MCSE Orange MPLS

Job Details

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender:

No Preference

Age:

18 - 65 Years

Minimum Education:

Bachelors

Degree Title:

Prior Applications Integration experience; Software as a service IntegrationProblem Solving:Combine patience, determination, and persistence to troubleshoot issuesDynamic, results-oriented problem solverEasily understand, investigate and solve technical problems in a details driven attitudeSkilled at evaluating options and generating solutionsStrong problem-solving and analytical skillsTroubleshooting equipment or situationsQualifications:Degree in computer science or similar discipline

Career Level:

Mid-Level

Experience:

3 Years - 5 Years

Apply Before:

Dec 26, 2025

Posting Date:

Nov 25, 2025