IT Infrastructure Engineer

Careem is building the Everything App to transform daily life across the greater Middle East by simplifying transportation, food and grocery ordering, payment management, and more. Since 2012, the company has empowered over 2.5 million Captains and served more than 70 million customers across 70+ cities in 10 countries, spanning from Morocco to Pakistan. As Careem enters its AI-driven next phase, it is seeking innovative problem-solvers to leverage artificial intelligence in creating impactful tools, automating workflows, and enhancing both operations and customer experiences. The IT Infrastructure Engineer will be instrumental in administering, maintaining, and supporting Careem’s IT systems and network infrastructure, ensuring seamless daily operations and driving continuous improvements.

Key Responsibilities:
- Deploy, support, and administer IT infrastructure services and systems, including voice and data networks, MPLS, DPLC, wireless, and multisite mesh networks.
- Monitor and maintain all network layers (1 through 7) to provide comprehensive end-to-end support.
- Design and implement new network solutions or optimize existing networks for improved efficiency.
- Install, configure, and support network equipment such as routers, switches, SASE gateways, firewalls, WAN accelerators, aggregators, and wireless networks.
- Manage escalated incidents from the IT Service Desk, ensuring timely resolution and communication within SLA targets.
- Oversee infrastructure changes, ensuring they are controlled, auditable, and aligned with continuous improvement initiatives.
- Stay updated on the latest technology trends and industry best practices to inform infrastructure strategy.
- Document network infrastructure thoroughly, including hardware/software inventories and network diagrams.
- Conduct root cause analysis and manage incidents to ensure rapid and comprehensive resolution.
- Monitor and report on IT infrastructure and network services, providing 24x7 second-line support and escalation.
- Accept new systems or changes as fit for release and conduct service reviews with internal teams and suppliers.
- Coordinate with third-party suppliers to ensure effective support and incident resolution.
- Assist project teams with infrastructure changes and track resolution of single points of failure.
- Communicate effectively with management, delivering clear project updates and handling sensitive information with discretion.

Required Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- Minimum of 3 years’ experience in IT infrastructure engineering, systems, or network administration within organizations supporting 1000+ users.
- Strong knowledge of datacenter management, unified communication suites, LAN/WAN/Wireless networks, and virtualization technologies.
- Proficient understanding of TCP/IP protocol stack, routing, switching, MPLS networks, firewalls, SASE networks, VPN technologies, and system monitoring.
- Experience with VMware ESX, vCenter, and major virtualization platforms.
- Familiarity with open-source technologies including Linux and VoIP telephony systems.
- Solid understanding of IT security tools, information governance, and basic application programming concepts.
- Demonstrated problem-solving skills with a detail-oriented and persistent approach.
- Ability to evaluate options, generate solutions, and troubleshoot complex technical issues effectively.

Preferred Qualifications and Benefits:
- Certifications such as Network+, CCNA, CCNP, MCSE, MCITP, AWS/Azure, Security+, and ITIL are highly desirable.
- Experience with next-generation firewalls, mobile device management (MDM), Active Directory, SSO, SASE, and managing heterogeneous network environments.
- Knowledge of administration and deployment of platforms like Zscaler, JumpCloud, Sonus voice gateways, Genesis call center on-premises solutions, Cisco Meraki, and Orange MPLS is advantageous.
- Careem offers a dynamic work environment with opportunities to collaborate with inspiring colleagues and contribute to impactful projects across the region.
- Flexible work arrangements include four days in-office and one day remote per week, plus the option to work remotely from any country for 30 days annually.
- Employees enjoy unlimited vacation days, healthcare benefits, and fitness reimbursements for activities such as gym memberships and training classes.
- The company fosters a culture of continuous learning and growth, encouraging employees to explore new opportunities and develop their careers within a purposeful organization.

Skills

Application programming basics Routing and Switching AWS IT Service Desk SASE CCNA Genesis call center on-premises solutions VMware ESX and vCenter IT security tools Open-source technologies including Linux SASE networks MPLS Networks JumpCloud DPLC Firewalls SSO WAN accelerators Network+ SASE gateways Wireless networks Incident Management MPLS Switches VCenter Zscaler System monitoring and management WAN Virtualization MCITP Cisco Meraki LAN TCP/IP protocol stack Active Directory Sonus voice gateways MCSE LAN/WAN/Wireless networks System Monitoring Security+ multisite mesh networks Orange MPLS Mobile Device Management (MDM) Datacenter Management VPN Technologies aggregators VMWare ESX VoIP telephony systems Problem-Solving vendor liaison Next-generation firewalls Network equipment installation and configuration routers ITIL network layers 1 through 7 Switching Azure Routing unified communication suites CCNP Information Governance LINUX

Job Details

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

First Shift (Day)

Job Location:

Karachi, Pakistan

Gender:

No Preference

Age:

18 - 65 Years

Minimum Education:

Bachelors

Degree Title:

Prior Applications Integration experience; Software as a service IntegrationProblem Solving:Combine patience, determination, and persistence to troubleshoot issuesDynamic, results-oriented problem solverEasily understand, investigate and solve technical problems in a details driven attitudeSkilled at evaluating options and generating solutionsStrong problem-solving and analytical skillsTroubleshooting equipment or situationsQualifications:Degree in computer science or similar discipline

Career Level:

Mid-Level

Experience:

3 Years - 5 Years

Apply Before:

Jan 01, 2026

Posting Date:

Dec 01, 2025