Posted Oct 21, 2019 6 views
CSR duties and responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Managing incoming and outgoing calls and customer service inquiries.
- Sharing monthly updates with the existing clients, receive and share their feedback with the Management.
- Acknowledging and resolving customer complaints.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Able to have good conversation in English Language with customer on the phone line.
- Able to handle customer queries and complaints in the best way possible
- Experience in B2B and digital marketing is a plus point.
- Able to meet monthly targets.
- Females are encouraged to apply. we provide very friendly and secure environment for our female staff.
- No resume will be entertained if anyone’s study is continuing.
What We Offer
- Selected candidates will be offers an attractive package, incentive other than basic salary.
- Advanced training opportunities.
- Drop Off will be provided to female employees only
- Food and Parking facility.
- Medical Insurance facility after 12 months.
Job Details
Quality Resource Private Limited.
pWe strive to meet out clients Needs & Exceed their expectation. IT Masters not only a firm but it's a belief with which we deliver our services i.e. by forming a synergy effect through combination of software & hardware technology. W e have foundation lid on the ground of commitment that we not only make with our clients but also fulfill with honesty & sincerity. Our target if always to provide unbiased & best solution by allowing our clients exploit our topnotch expertise. Not only our expertise but also our technological level & innovation thrill is at the disposal of our clients who believe drive our services./p
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