Customer Support Representative

IT Masters Verified

Lahore , Pakistan

Posted Oct 21, 2019 282 views Report Job

PKR. 40,000 - 70,000/Month

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Job Description

CSR duties and responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Managing incoming and outgoing calls and customer service inquiries.
  • Sharing monthly updates with the existing clients, receive and share their feedback with the Management.
  • Acknowledging and resolving customer complaints.
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Able to have good conversation in English Language with customer on the phone line.
  • Able to handle customer queries and complaints in the best way possible
  • Experience in B2B and digital marketing is a plus point.
  • Able to meet monthly targets.
  • Females are encouraged to apply. we provide very friendly and secure environment for our female staff.
  • No resume will be entertained if anyone’s study is continuing.

What We Offer

  • Selected candidates will be offers an attractive package, incentive other than basic salary.
  • Advanced training opportunities.
  • Drop Off will be provided to female employees only
  • Food and Parking facility.
  • Medical Insurance facility after 12 months.

Job Details

Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gulberg, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
NONE
Career Level:
Experienced Professional
Experience:
1 Year - 5 Years
Apply Before:
Nov 21, 2019
Posting Date:
Oct 21, 2019
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IT Masters

Information Technology · 11-50 employees - Lahore

We strive to meet out clients Needs & Exceed their expectation. IT Masters not only a firm but it's a belief with which we deliver our services i.e. by forming a synergy effect through combination of software & hardware technology. W e have foundation lid on the ground of commitment that we not on ...Read More

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