Posted Jul 12, 2020
- Quality Resource Private Limited a multi-national digital marketing firm is looking for an innovative “Quality Assurance Analyst” to join our department.
- The QA Analyst is responsible for making sure to identify the strengths and opportunities to work on by listening to calls made by the sales department.
- The successful candidate will be responsible for ensuring that the sales and calls meet the minimum quality standards.
- To be successful as a Quality Analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities.
- The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.
Quality Analyst Responsibilities
Develop and execute test plans to ensure that all objectives are met.
Implement and monitor calls to assess functionality, reliability, performance, and quality of the service or product.
Identify and highlight the opportunities to work on
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Compile and analyze data.
Ensure that organisation’s expectations are met during the selling process.
Draft quality assurance policies and procedures
Investigate customer complaints and service issues.
Ensure ongoing compliance with quality and industry regulatory requirements.
Quality Analyst Requirements:
Positive Attitude and always receptive to feedback/learning.
Knowledge of Quality Assurance metrics in b2b Sales Industry.
Excellent communication skills, both written and verbal.
Good knowledge of conducting feedback sessions.
Strong computer skills and knowledge of QA databases and applications.
Strong analytical and problem-solving skills.
Meticulous attention to detail.
Job Details
Quality Resource Private Limited.
pWe strive to meet out clients Needs & Exceed their expectation. IT Masters not only a firm but it's a belief with which we deliver our services i.e. by forming a synergy effect through combination of software & hardware technology. W e have foundation lid on the ground of commitment that we not only make with our clients but also fulfill with honesty & sincerity. Our target if always to provide unbiased & best solution by allowing our clients exploit our topnotch expertise. Not only our expertise but also our technological level & innovation thrill is at the disposal of our clients who believe drive our services./p
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