Posted Apr 29, 2018 18 views
ITServ Group is looking for fresh Male/Female "Customer Service Representatives. He / She must be contented with handling customers over the phone. A self-motivated and focused candidate will be preferred.
The prime goal is to support the customers and developing business.
Job Responsibilities
• Contact potential customers can describe our IT services, products as well as set appointments/meetings with our Sales team in Abroad/Foreign Office.
• Understanding the customer's full requirements.
• Help customers to answer their question related to our products.
• Co-ordinate with Sales Staff to make sure that the business meeting has been conducted successfully.
• Contact existing customers to inform them about our new products
• Manage enormous outbound calls in a timely and efficient manner.
• Follow communication scripts when handling different customer concerns.
• Obtain customer information by making telephone calls, questioning clients and verifying information.
• Determine eligibility by comparing customer information to requirements.
• Maintain and improve quality results by adhering to standards and guidelines.
• Keep the record of all conversations in the database in a comprehensible way.
• Meet personal/ team qualitative and quantitative targets.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience or experience as a customer service representative
Fluent English Spoken Skills required.
• Strong interpersonal and telephonic skills
• Must have a can do and extremely positive attitude
• Extremely energetic/enthusiastic/innovative/hardworking
• Eager to learn and improvise
• Must be willing to grow
• Long term relationship
IT/Computer Grads are preferred.
Job Details
IT Serve Group
We Provide IT support to various clients. We are in business for more than a decade and have ample experience in providing IT support/solutions to various companies.
What is your Competitive Advantage?
Similar Job Titles
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zohaib Ali
Marketing Manager
Digital Online Devices
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Muzammil Baig
Digital Marketing Manager
IT Services Group
