Job Purpose:

  • Responsible for providing specialist IT Service Desk Support to carry out high quality investigative, diagnosis and test procedures to resolve IT incidents working to KPI's and SLA targets while keeping a high level of customer satisfaction.
  • You will be providing support to our key workers in an IT service desk environment.
  • To be adaptable and have a positive approach to change and change management techniques, to improve efficiency of the department and overall company performance.
  • To build and support Desktop PCs, Laptops, Smartphones and resolve requests and incidents.
  • To ensure that users are fully supported in their day-to-day use of IT and to perform installations of IT equipment.
  • To support the provisioning/deployment of new equipment and users including account creation and password resets.
  • To provide support for projects which will include installations, moves and changes of devices and the software on those devices.
  • To assist with stock maintenance including preparing equipment for delivery to the end user, receipting goods, storing equipment, disposing of redundant hardware, and requisitioning.

Technical skill set:

  • Active Directory Administration
  • Exchange Online, One Drive, SharePoint Administration
  • Microsoft Office application suite (O365)
  • Microsoft Windows Operating Systems (Windows 10)
  • Desktop, Laptop, iOS devices and their components
  • Good working knowledge of MDM Solutions
  • New starter/ Leavers Requests 
  • Good Working knowledge of Firewalls such as Sophos, Sonicwall and Uplevel etc
  • Remote Desktop Server
  • Hyper-V and VMWare
  • VOIP


  • Ability to deal with various types of calls from colleagues and Clients.
  • Keeping colleagues updated on the progress of their tickets.
  • Managing your personal Engineer queue to ensure all your tickets are progressing.
  • Escalating tickets within a good time if they need more Technical focus..
  • Ability to take ownership of tickets
  • Ability to work under pressure
  • Working to schedules & set deadlines
  • Meeting the set Service desk Objectives consistently
  • Good communication skills
  • Adaptive and able to learn new things quickly


  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • In-depth knowledge in the product that the technician is supporting.
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
7 Years
Apply Before:
Feb 27, 2023
Posting Date:
Jan 30, 2023

IT Support 247

Information Technology · 11-50 employees - Karachi


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