You'll be monitoring the smooth running of computer systems and ensuring that users get maximum benefits from them. Individual tasks vary depending on the requirement of time but you'll need to:
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Follow diagrams and written instructions to repair a fault or set up a system.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and deal with password issues.
- Deal with the admin role and responsibilities.
- Prioritize and manage IT issues as well as admin.
- Conduct electrical safety checks on computer equipment.
You'll need to show evidence of the following:
- The ability to think logically.
- A good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with staff to establish what the problem is and explain the solution.
- The ability to work well in a team.
- Problem-solving skills.
- A strong focus approach.
- The ability to prioritize your workload.
- Attention to detail.