IT Support Officer

Confidential Verified

Islamabad , Pakistan

Posted Nov 07, 2019 671 views

PKR. 70,000 - 100,000/Month

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Job Description


  • Serve as the first point of contact for users seeking technical assistance.
  • Perform local and remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by users.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record issues, events and problems and their resolution in Gitlab.
  • Follow-up and update inventory.
  • Pass on any feedback or suggestions by users across support team.
  • Identify and suggest possible improvements on procedures and technologies.
  • Provide training to National & International staff on software.
  • Thorough understanding of network, routing protocols, TCP/IP, DNS, and DHCP.
  • Coordinates system development, installation and implementation and troubles shoot user support requests.
  • Provide support of Windows and Linux based systems including installation, support and troubleshooting.


  • Tech savvy.
  • Generalist.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Strong organization skills with a problem-solving attitude.
  • Proficiency in English & excellent communication skills.
  • Customer-oriented and cool-tempered.
  • Solid knowledge of office procedures
  • Attention to detail
  • A reliable, hard-working, honest and enthusiastic individual with a can-do attitude.
  • Strong problem-solving and reasoning ability.
  • Ability to multi-task and handle a diverse workload.
  • Ability to work and succeed as part of a team.
  • Must be a team player and self-starter.
  • Must be willing to work on Eastern Time-zone

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Information Technology
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Dec 07, 2019
Posting Date:
Nov 07, 2019
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