Apply For This Job

Close

Job Description

Role: 

  • Resolving tickets sent via company service desk system 
  • Responding to queries quickly and accurately to meet all Service Level Agreements (SLA)
  • Data entry and support (via Phoenix, our Salesforce CRM)
  • Tracking time taken for completion and raising edge cases for analysis

Essential: 

  • Excellent Excel, Word and Outlook skills 
  • Exceptional attention to detail 
  • Advanced English speaking and written skills 
  • Proactive self-starter with the ability to work to, and manage tight deadlines.
  • Ability to organise own workload and keep track of all undertaken activities 
  • Taking innovative approaches to problem solving and devising inventive, creative solutions 

Desirable:

  • Familiarity with CRM systems 
  • Salesforce CRM
  • Helpdesk/Service Desk/Support Experience 

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Feb 05, 2021
Posting Date:
Jan 04, 2021
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

IT World Networks

Information Technology · 1-10 employees - Faisalabad, Karachi, Lahore

IT World Networks represents a team of young and dynamic professionals with broad vision and ability to generate creative ideas and inspirations that spark/ignite innovative and intelligent results. IT World Networks is a Graphic Design, Web development Company offering one-stop-solutions for all yo ...Read More

Similar Job Titles

Senior Support Executive - Revenue

Nayatel, Islamabad, Pakistan
Posted Jan 20, 2021

Email / Chat Support Executive

ibex, Multiple Cities, Pakistan
Posted Jan 19, 2021

System Support Executive

Aptech Pakistan, Karachi, Pakistan
Posted Jan 22, 2021
View All