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Job Description


  • Resolving tickets sent via company service desk system 
  • Responding to queries quickly and accurately to meet all Service Level Agreements (SLA)
  • Data entry and support (via Phoenix, our Salesforce CRM)
  • Tracking time taken for completion and raising edge cases for analysis


  • Excellent Excel, Word and Outlook skills 
  • Exceptional attention to detail 
  • Advanced English speaking and written skills 
  • Proactive self-starter with the ability to work to, and manage tight deadlines.
  • Ability to organise own workload and keep track of all undertaken activities 
  • Taking innovative approaches to problem solving and devising inventive, creative solutions 


  • Familiarity with CRM systems 
  • Salesforce CRM
  • Helpdesk/Service Desk/Support Experience 

Job Details

Job Channel:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Minimum Education:
Career Level:
Experienced Professional
1 Year - 2 Years
Apply Before:
Feb 05, 2021
Posting Date:
Jan 04, 2021
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IT World Networks

Information Technology · 1-10 employees - Faisalabad, Karachi, Lahore

IT World Networks represents a team of young and dynamic professionals with broad vision and ability to generate creative ideas and inspirations that spark/ignite innovative and intelligent results. IT World Networks is a Graphic Design, Web development Company offering one-stop-solutions for all yo ...Read More

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