Posted Jan 04, 2021 128 views
Role:
- Resolving tickets sent via company service desk system
- Responding to queries quickly and accurately to meet all Service Level Agreements (SLA)
- Data entry and support (via Phoenix, our Salesforce CRM)
- Tracking time taken for completion and raising edge cases for analysis
Essential:
- Excellent Excel, Word and Outlook skills
- Exceptional attention to detail
- Advanced English speaking and written skills
- Proactive self-starter with the ability to work to, and manage tight deadlines.
- Ability to organise own workload and keep track of all undertaken activities
- Taking innovative approaches to problem solving and devising inventive, creative solutions
Desirable:
- Familiarity with CRM systems
- Salesforce CRM
- Helpdesk/Service Desk/Support Experience
Job Details
IT World Networks
IT World Networks represents a team of young and dynamic professionals with broad vision and ability to generate creative ideas and inspirations that spark/ignite innovative and intelligent results. IT World Networks is a Graphic Design, Web development Company offering one-stop-solutions for all your requirements. We can provide you, whatever a business enterprise needs to maintain in the global market, whether it is logo design, custom graphic design, corporate identity, complete advertising & marketing, or web design and development, search engine optimization, power point presentation etc our desire to deliver high quality design and development and complete customer satisfaction. We are driven by the opportunity to create innovative web solutions based on the diverse needs and requests of our clients. We operate in an environment that encourages ingenious and original thought, allowing us to consistently produce enhanced solutions.
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