You will serve as the first point of contact as a premier provider services. You will represent our core values of Communication, Integrity and Accountability as you Representative needs of customers new and old through to their optimal fulfillment. You will collaborate with sales teams and project managers to support the seamless delivery of services consistent with our commitment to client satisfaction.
- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information by researching, locating, and providing information.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.
- Maintains call center database by entering information. Keeps equipment operational by following established procedures, and reporting malfunctions.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.