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Job Description

We are looking for the services of the " CSR  " (WFH)


Relevant candidates are encouraged to apply.


Responsibilities



  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Take the extra mile to engage customers


Requirements



  • Proven customer support experience or experience as a Client Service Representative

  • Track record of over-achieving quota

  • Strong phone contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Customer orientation and ability to adapt/respond to different types of characters

  • Excellent communication and presentation skills

  • Ability to multi-task, prioritizes, and manages time effectively

  • High school diploma

Job Details

Industry:
Functional Area:
Total Positions:
25 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
Male
Age:
18 - 32 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Oct 10, 2021
Posting Date:
Sep 09, 2021
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J Telemarketing

Call Center · 601-1000 employees - Rawalpindi, Islamabad

We know people want to work for a company that cares and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to socie ...Read More

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