Posted Jul 15, 2017 15 views
§ To take the charge of potential customer call transferred by Fronters.
§ To provide the customer Product knowledge.
§ To convince the customer about utility of product.
§ To make the customer realize that product is his need.
§ To barge the customers effectively.
§ To convince the customer for prescribed rates offered.
§ To adjust any discounts negotiated.
§ To close the call commendably.
§ To run Credit Scores of a customer.
§ Any other task assigned by the management.
§ Their primary duty is to take the transferred calls.
§ Maintains quality service by following organization standards.
§ Maintains operations by following policies and procedures made by HR and Senior Management; reporting needed changes.
§ To provide the customer Product knowledge.
§ Their priority should be customer’s satisfaction.
§ To satisfy all the queries of customer and make him interested.
§ To convince the customer for prescribed rates offered.
§ To schedule the order.
§ To calendar the installs against orders scheduled.
§ To interact with installation technicians for in time and accurate installation.
§ To facilitate the customer in any regard as per his need during installation.
§ To adjust any further charges or discounts raised during installation.
Skills
Job Details
J Telemarketing
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