Posted May 15, 2026 73 views
Jabal E Rawah Resort seeks a dedicated and experienced Manager for Resort to oversee all aspects of the resort's operations. The ideal candidate will have at least three years of experience in the hospitality industry and demonstrate strong leadership to successfully manage a team of 16 staff members. This role demands a hands-on approach to ensure seamless guest service management, uphold hospitality standards, and enhance the overall guest experience. The Manager will also be responsible for driving revenue management strategies and implementing efficient hospitality management practices to maximize profitability and operational excellence.
In addition to core hospitality responsibilities, the Manager will utilize digital marketing tools to promote the resorts brand, attract guests, and expand market presence. This position requires excellent customer service skills to maintain a welcoming atmosphere and promptly address guest needs. The Manager will coordinate with various departments, monitor daily activities, and ensure compliance with company policies. Leadership and effective communication are essential to motivate the team and foster a positive work environment while delivering outstanding service.
Responsibilities
- Lead, motivate, and supervise a team of 16 resort staff to deliver superior guest experiences.
- Develop and implement operational policies and procedures to maintain high standards of hospitality management.
- Manage guest service operations to ensure prompt resolution of guest inquiries and complaints.
- Oversee revenue management including pricing strategies, budget planning, and cost control to maximize profitability.
- Collaborate with marketing teams to create and execute digital marketing campaigns enhancing the resorts visibility and guest engagement.
- Monitor daily resort operations including housekeeping, front desk, food and beverage services, and maintenance to ensure smooth functioning.
- Analyze guest feedback to continuously improve service delivery and enhance customer satisfaction.
- Coordinate with external vendors and service providers to guarantee quality and timely services.
- Prepare regular reports on operational performance, sales, and guest satisfaction for senior management.
- Ensure compliance with health, safety, and regulatory policies to maintain a safe environment for guests and staff.
- Train and develop team members, fostering skill growth and promoting a culture of excellence.
- Plan and manage special events or promotional activities to attract new customers and retain existing guests.
Skills
Jabal E Rawah Resort
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