Posted Apr 02, 2020 3 views
- Provide guidance, team members and learning and counseling for the team. Strong participation and sponsorship in the development of the staff to achieve improved results and to prepare for succession.
- Working with HR and Recruitment drive the recruitment & selection of team and their trainings.
- Contribute to the design and implementation of Change Programmers and Projects which impact the Call center
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Seize opportunities to upsell products when they arise
- Incorporate a value culture, process and evaluation processes for quality standards and representative targets for success
- Responsible for the team monthly targets and ensure target achievement on a regular basis.
- Identifying and instilling best practice, processes and systems and drive continuous improvement environment
- Manage massive volumes of inbound and outbound calls in a timely manner
- maintaining up-to-date knowledge of industry developments and involvement in networks
- Provide customized, highest quality customer support
- Giving support to sales executives
- Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
Skills
Job Details
Jagah Online
ppJagahonline is a product of Hundred Alpha Pvt. Ltd. Hundred Alpha Pvt. Ltd. is a joint venture between Hatch Techs Pvt. Ltd., a Dubai based company and E-Creatorz, a leading software house in Pakistan. The company is providing a cloud based solution by the name of "Hundred Alpha" to bridge the gap and promote the use of advancement in technology in the real estate industry. The platform provides a turn key solution for property management, property listing, scheduling, book keeping and advertising for the real estate industry stakeholders./p/p
What is your Competitive Advantage?
Similar Job Titles
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
