Posted Nov 06, 2020 7 views
- Answering phones, email or live chat from customers professionally and responding to customer inquiries and complaints.
- Following the call centre “scripts” when handling different services of real estate.
- Handling and resolving customer complaints regarding services to customer problems.
- Routing inbound calls to the appropriate resources.
- Recognizing customer expectations, clarifying details, solving any challenge and offering answers
- Create a customer's trust in the services and projects that the company offers.
- Provide customized, top quality customer support
- Ensure feedback from the customer to further improve the customer services.
- Selling the company’s services and meeting the targets
- Keep track of all interactions in a comprehensible way in our call centre database
- Diverse approach according to the situation
- Call center agents need to be able to apply professional attitude, in order to resolve problems quickly and effectively and improve customer satisfaction
- Keep updated with company developments, products, offerings, etc. and ensure all related information is understand for customer satisfaction
Skills
Job Details
Jagah Online
ppJagahonline is a product of Hundred Alpha Pvt. Ltd. Hundred Alpha Pvt. Ltd. is a joint venture between Hatch Techs Pvt. Ltd., a Dubai based company and E-Creatorz, a leading software house in Pakistan. The company is providing a cloud based solution by the name of "Hundred Alpha" to bridge the gap and promote the use of advancement in technology in the real estate industry. The platform provides a turn key solution for property management, property listing, scheduling, book keeping and advertising for the real estate industry stakeholders./p/p
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