Last Date to Apply: 14th August 2018
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our Team & You
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 55 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
What the first 30-60-90 days in the job will look like?
Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and products
Understand culture at Jazz; meet team members of B2B and other domains.
Understand how you fit in B2B TAM CBM (Customer Base Management) Model.
Develop an understanding of market dynamics and familiarize yourself with B2B SME segment Portfolio.
Within 60 days, you will:
Be involved in maintaining long-term, post-sales relationship with existing & new Business of SME/SoHo customers.
Focus on growth and development of existing clients, together with new business generation.
Pro-actively call all contact levels to ensure their experience with the services are up to the mark and at optimum level with 100% customer satisfaction with the subscribed products and services.
Carry out client satisfaction surveys and reviews and sharing the voice of customer and market pulse with BSD management.
Proficiently handle various business operations including client billing conflict resolution and the implementation of effective business policies and procedures for smooth service continuation.
Create and support client retention strategies for existing business customer base and for new customers.
Be hands on with the current functional and technical knowledge of the entire BSD Business product line.
Act as a liaison between the customer and other BSD departments for issue escalation and resolution of customer concerns
Enabling the customers by providing information regarding business enterprise and business value added products & promotions by cross-selling & up-selling through campaigns.
B responsible to manage KPI’s i.e. Revenue Growth, receivable management, Data products up selling & churn management of Business tagged SME/SoHo portfolio.
Within 90 days to onwards you will:
Be proficient in understanding the monthly performance review
Propose creative ideas for new flagship in SME/SoHo assigned portfolio.
A bit about you:
We are looking for someone who is dynamic and motivated. The ideal candidate must have selling, negotiation and presentation skills to deliver his point of view to management & customers. He must have working experience in service industry handling direct customer, preferably working as a Customer Services cum Business Development Executive within a fast-paced and competitive environment mainly from service industry. The candidate will also have experience of soft selling skills.
A bit about us:
At Enterprise Solutions, we sell GSM, Fixed Solutions & ES Catalogue within and outside our assigned portfolio in B2B SME Entities, nurture, grow and retain them.
The structure of the team you will join is:
You will be the part of B2B CBM Team that is sub part of BSD Operations in Business Service Division. This position reports to the Manager CBM and you will be based in Lahore with team peers in other region (Gujranwala, Faisalabad & Multan).
The two (02) main priorities of the team as a whole are:
Meeting monthly CBM Targets in terms of revenue addition through up selling in the assigned portfolios
Meeting retention & churn KPIs for your assigned portfolio
With which other stakeholders the successful candidate will work with functional/regional/ within the team.
You will work in continuous collaboration with internal stakeholders like B2B Executives, BSD-ES Sales Team, Customer Engagement Team, Credit Monitoring & Evaluation Team (CMET), Channel Planning Team, BSD Operations Team (Support), Business Care Team, Business Process Management team (BPM), Sales Operations Center (SOC), Regional Manager Enterprise Solutions and Head of Enterprise Solutions.
What would be the result of those interactions if we assume 100% collaboration?
Collaborative efforts of these teams will result in smooth processes and problem solving which would immensely help in achieve the KPIs set by the company.
The two (02) specific tasks that team were working on in the last 6 months with results:
Meeting assigned portfolio revenue targets.
Strengthening the tagged portfolio (retention & revenue growth) through campaigns and customer value management activities.
The three (03) must have past experiences the best candidate should have:
Service/Telecom industry experience in the corporate sector especially Sales / Customer Relationship/ Priority customer services.
Working experience of at least 5 years in Portfolio management, Customer complaint handling, Activation and Return bill management.
Hands on experience of CRM systems and knowledge of good billing processes
The candidate must possess strong communication skills and convincing dialogue approach and have patience to listen to the customer and provide solution with positive and customer first approach.
The candidate must have a pleasant personality, should be team player with soft spoken, positive attitude and strong follow up skill. The candidate should be able to prioritize and manage assigned tasks and daily activities within assigned timelines. Tech savvy with paper less digital working approach.
Must have technology:
MS Office Suite specially Excel, Word & PPT
Essential must have skills:
To do attitude
Strong written and verbal communication skills
Reporting & presentation skills
Proactively solving day-to-day problems
Result driven approach towards daily tasks
Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful. Being truthful requires us to act ethically, honestly, and with integrity.