Expert Consumer Segment

Grade: L2
application Deadline: 14th August,2018

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
Our Team & You
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 55 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy. 
 
What the first 30-60-90 days in the job will look like?

-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and products
Meet the relevant stakeholders concerning your team
Develop understanding of your division, function, its structure, and your role within the microcosm.
Develop understanding of current KPI reports and general trends for consumer segment
Develop understanding of Consumer Segment, its philosophy, current strategy and future roadmap
 
 
-Within 60 days, you will:
Develop thorough segment understanding & help generate ideas that further strengthen consumer segment in line with strategic growth plan
Establish good relationship with relevant teams handling various business streams such as Sales and Distribution, Customer Care, Product Innovation &Market research
Develop understanding of our competitive positioning and proactively propose counter measures
 
-Within 90 days to onwards you will:
Manage visibility of segment initiatives & performance Develop and deliver KPI monitoring reports that you will circulate to higher management
Develop a consumer segment strategy to take initiatives to meet the budgeted targets
Work with Marketing Communications Team to roll out brand communication aimed at increasing awareness & customer engagement
Work with Customer Care teams to streamline the processes, which can enhance customer experience
Share segment plans with CVM & VAS to create the required synergies aimed at improving customer engagement
 
 
A Bit About You:
 
We are looking for someone who has already delivered on challenging projects and has taken end to end responsibility from planning to execution. Prior experience of segment management, involving 360-degree customer view will be preferred.
 
Candidate should have the ability to develop business ideas and convert them into tangible results to improve overall segment performance. The individual should have sound analytical skills, product understanding and relationship management skills; these skills are the cornerstone for this job role.
 
A Bit About Us:
Segments team is part of the Proposition & Segments function within Marketing. The team is responsible for end-to-end management of Consumer Segment involving but not limited to product portfolio, customer care processes, ATL/BTL communication, sales performance.
The structure of the team you will join is:
·         You will be part of a 08-member sub-team reporting to the Head of Segments
 
The two (02) main priorities of the team as a whole are:
·         Manage consumer segment while ensuring constant growth in terms of customer engagement & revenues
·         To ensure customers get the best experience in every interaction with Jazz

With which other stakeholders the successful candidate will work with functional/regional/ within the team. What would be the result of those interactions if we assume 100% collaboration?
Ability to build strong relationships with other teams: Pricing, Marketing Communications, CVM, VAS, Regional Sales Teams & Customer Care to achieve the budgeted growth in Consumer Segment while ensuring supreme experience for customers
 
The two (02) specific tasks that team was working on in the last 6 months with results.
Building MBB Business to become a leading choice for Broadband users
Developed improved product prices, revised channel commissions, carried out sales training & working on device unbundling to ensure simplified product management
 
The three (03) must have past experiences the best candidate should have.
Business Analysis & Reporting
Understanding of customer segmentation
Prior experience in Pricing & Segments
 
The two (02) must have technologies the candidate should have.T
Microsoft Office is an absolute requirement; the candidate must be extremely proficient with excel and powerpoint
 
Essential skills must have: 
Have sound analytical abilities, problem identification and resolution skills and creative/consumer insights abilities.
Sound MS Office skills
Have strong organizational alignment skills to develop and deliver against key strategies
Have strong interpersonal and communication skills to motivate and work closely with a diverse, cross-functional team of professionals including brand marketing, market research, finance, operations, R&D, sales, brand partners and agencies
 
 


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