Network Supervision Specialist (IT)

Grade: L1
Last Date to Apply: 21st January 2019

As one of the top employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle and continuous learning and development.
 
Our team & you
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 55 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy. 
 
What the first 30-60-90 days in the job will look like?
 
-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with detailed orientation program where you will learn Jazz’s values, business, and products.
Meet with the Technology team to understand the strategy of the function in line with Organization strategy and company road map.
Have meetings with members of other teams in Technology to understand how each function at Jazz contributes to the overall success. Understand the function and processes of NOC Front Office and responsibilities of team within organization.
Develop an understanding of IT Platforms, detailed Network Architecture, Nodes and develop concrete idea of Jazz IT Platforms and vendor specific products
 
-Within 60 days, you will:
Learn about fault management procedures; go through all the SOPs, MOPs & operating practices at NOC.
Work in shift duties (morning / evening / night) on supervision of Radio Access Network.
Coordinate with field staff from Operations & Outsourced Vendors & other stake holders for rectification of different network faults.
Escalate the issues to technical management in a timely manner in compliance with escalation matrix and pursue this escalation till resolution.
Convey Network outages (planned and unplanned) to Customer Care colleagues and keep them posted with updates on major network issues.
Conduct system routine health checks and ensure abnormalities are communicated to concerned departments for permanent fix.
Work on integration of different fault scenarios with OSS / Trouble ticketing platform.
Extend necessary support to internal / external teams on various technical issue pertaining IT Domain.
Identify Recurring Issues & Escalate to appropriate level.
Support internal customers in maintaining ownership databases for trouble tickets & other escalations.
Engage relevant back office team for resolution of issues falling in the criterion.
Log the important events and keep updating the trouble tickets and alarms with required contents like reasons, history etc., where this information is to be used later for management review forums.
Ensure coordination with other departments to support meeting required SLAs in service assurance areas.
 
-Within 90 days to onwards you will:
Develop thorough competency on IT Platforms & Fault Management Procedures.
Be able to independently work in shifts and handle all network faults in line with escalation procedures in place. Work on performing Health Checks of Fault Management & Other Support Systems in use and start facilitating IT Operations & other customer teams on operational tasks.
Work on Prioritized reporting for special events as per the requirement from internal customers.
 
A bit about you:
We are looking for someone who has already worked on IT BSS Platforms with hands on experience of fault management & monitoring.
Must have good understanding of technologies in place and emerging technology trends.
Having excellent communication & cognitive skills to leverage horizontal as well as vertical growth. Strategic thinking ability and collaborative attitude is also amongst the sought skills.
 
A bit about us:
Network Operations Center (NOC) is essentially responsible for Supervision & Monitoring of various network functions including but not limited to RAN, Core, IN / VAS, IT, Transport & Fixed Enterprise Networks. In addition, portfolios of Customer Complaints, Operations Support System Operations, Access & Change Management are also part of NOC.
 
The structure of the team you will join is:
IT Supervision Team comprises of 6 Team members in total working in 24 x 7 - Shifts that are primarily responsible for fault monitoring & Supervision of IT Networks. The team reports to Manager IT Supervision.
 
Essential skills must have: 
Excellent Understanding of wide array of IT Platforms & emerging trends.
Fault Management Procedures & Industry Practices.
Deep understanding of Network Operations Environment.
Customer Centric Approach to facilitate the internal customer teams.
 
Desirable Skills:
Hands on working experience on IT BSS Platforms.
Prior Experience of working in a NOC Environment.
Good Communication and Presentations Skills.
Willing to work in shifts, on holidays & emergencies


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