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Job Description

Grade: L1
Last Date to Apply: 18th February 2019

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our Team & You
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 55 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy. 
What the first 30-60-90 days in the job will look like?

-Within 30 days you will:
Attend and graduate from our company-wide on boarding process along with a detailed orientation program where you will learn about Jazz’s core values, business, and products
Meet the relevant stakeholders concerning your team, B2B sales team (CS, ES, B2G, M2M)
Develop understanding of your division, function, its structure, and your role within the team.
Develop understanding of Sales Operation Center activities (GSM & FIXED)
-Within 60 days, you will:
Get to know your relevant stakeholders e.g. nationwide B2B sales team (CS, ES, B2G, M2M)
Be aware of SLA, SOPs and KPIs of Inbound Calls of internal customers (nationwide B2B sales staff) and B2B New Sales Activation
Manage to learn SAF, Lead & Customer ID Creation
-Within 90 days to onwards you will: Be able to perform every activity of Sales Operation Center i.e. 3004-Lead Management with inbound calls, New Sales Activations GSM & FIXED, Post Vetting of Documents, Authentication, Verification & System Audit of Customer Data according to defined SOPs & KPIs
A Bit About You:
We are looking for someone who has knowledge of B2B products FIXED & GSM. Ensure call standards are maintained with respect to greeting, problem identification, proposed solution and conclusion. Prior experience of customer handling and customer operation will be an added advantage.
We are looking for someone who has the ability to work under pressure, be an energetic team player and able to do multi-tasking. The individual should have sound convincing skills; these skills are key to meet the performance expectations for this role.
A Bit About Us:
The Sales Operation team is part of the B2B Operations Department within Business Service Division. The team is responsible for Lead Management, New Sales Activation and Documents Vetting of B2B Customers for GSM & FIXED.

The structure of the team you will join is:
You will be the part of Sales Operation Team which is sub team of BSD Operations in Business Service Division. This position reports to the Team Lead Sales Operation Center and you will be based in Lahore

The two (02) main priorities of the team as a whole are:
Lead Management & New Sales Activations of B2B Customer according to defined SOPs & KPIs
Authentication, verification and system audit of customer data & documents vetting of according to defined PTA SOPs

To collaborate and produce effective business results, the role requires
The ability to build strong relationships with Internal Teams: nationwide B2B sales team (CS, ES, B2G, M2M)
The three (03) must have past experiences the candidate should have.
B2B Customer Life Cycle Management
Customer Handling and Customer Operations
Knowledge of Systems i.e. Siebel, TABs, NgLMS & NgTRACER
The two (02) must have technologies the candidate should have. 
MS Word and Excel
Siebel and TABs

Essential skills must have: 
Excellent communication and listening skills
Well-organized and can work under pressure
Should be an energetic team player and able to do multi-tasking
Should have effective problem solving skills

Working at the VEON GROUP demands a high standard of business ethics and adherence to our legal obligations, our values and our Code of Conduct and supporting compliance policies and procedures. Our pioneering spirit is embodied in our values to be customer obsessed, entrepreneurial, innovative, collaborative, and truthful.  Being truthful requires us to act ethically, honestly, and with integrity.  By clicking on "Apply for this job", you confirm that you have read, understood and explicitly agree to the our Applicants Privacy Policy

Job Details

Total Positions:
1 Post
Job Type:
Full Time/Permanent
Job Location:
No Preference
Doesn't Matter
Apply Before:
Mar 13, 2019
Posting Date:
Feb 13, 2019
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