Senior ServiceNow Architect

As a ServiceNow Architect, you directly help clients transform their business and solve complex problems.

• You will define the scope and vision for projects that deliver customized solutions using your knowledge of Customer platforms.
• You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Key Responsibilities:

•   Provide architecture oversight to our projects
•  Provide thought leadership, and help establish the company’s ServiceNow COE
•  Review and advise on the client’s ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions
• Build new methods and tools to be used across all our projects.
• Handle architectural role in ServiceNow area.
• Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture
• Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
• Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models
•  Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation
• Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro
•  Lead & investigate complex technical issues and review code as required
• Account for possible project challenges on constraints including, risks, time, resources and scope
• Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
• Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
• Provide expert guidance for best practices related to ServiceNow administration

Requirements:

• 10+ years of IT experience with proven ServiceNow Product knowledge
•  3+ years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture
• Experience in multiple end-to-end ServiceNow implementations across all modules – TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro
•  Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or any other Products of similar nature
•  Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics
•  Strong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies
•  Mandatory ServiceNow certifications – Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules – ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management
• Experience with enterprise level tool migrations
• Experience in software engineering and design architecture
• Excellent communication skills – ability to communicate at an executive level

Preferred Technical and Professional Expertise

• Preferably ITIL v4 certified
• Preferably be TOGAF 9 certified or have a similar enterprise architecture certification

Prerequisites

•  Excellent organizational and troubleshooting skills with attention to detail
• Strong organizational and troubleshooting skills with attention to detail
• Strong interpersonal skills with the ability to work effectively in a cross functional team
• Self-starter, with a demonstrated ability to learn beyond training
• Good communication and interpersonal skills
• Bachelor’s degree (Computer Science, Information Systems or relational functional field)
• Excellent written and verbal communication skills
• Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills.

Supervisory Responsibility, if any: 

•  Person in this position may be supervising a project team of 2-4 members

Key Performance Areas

• Job Knowledge
• SLA and SOP compliance
• Quality of work and dependability
•  Interpersonal relations and team work
• Mentoring
• Analytic ability
•  Communication Skill
•  Initiative